Kiara Thompson
Saint John,NB
Summary
Dynamic, detail-oriented professional with experience in facilities coordination, customer service, and reservations management. Proven ability to multitask and solve problems effectively while leveraging multiple software applications to enhance operational efficiency. Recognized for delivering exceptional customer service, upholding high standards of cleanliness and safety, and ensuring seamless operations. Eager to contribute organizational, communication, and project management skills to drive team success and foster growth in a collaborative environment.
Overview
9
9
years of professional experience
Work History
Commercial - Residential Cleaner
Voila Cleaning Services Ltd.
11.2024 - Current
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Tidy up and sanitize bathrooms, kitchens, bedrooms, and living areas in homes, ensuring everything is clean and comfortable.
- Regularly clean office spaces, conference rooms, and restrooms to keep things neat, organized, and welcoming.
- Take care of trash and recycling in the office, making sure it's disposed of properly according to company rules.
- Follow health and safety guidelines to ensure commercial spaces remain safe and clean for everyone
- Built good relationships with clients by offering personalized cleaning services.
Senior Agent Reservationist
Cloud 5
06.2020 - 03.2024
- Handled escalation calls to ensure customers were provided with 100% satisfaction after accommodations
- Spoke to customers providing empathy and sympathy ensuring they felt their problems were being listened to and would be resolved
- Did modifications to reservations that normal general reservation employees did not have the access to complete
- Communicated back and forth with property owners to provide legendary experience for future clients
- Sent specified emails to property owners, customers and more to handle problems, ensure excellent customer experience
- Followed protocol to book reservations for customers
- Spoke with confidence and manners to ensure legendary customer experience
- Excellent computer skills including solving software issues on the spot
- Maintained security protocol to ensure customers personal information was safe and secure
Facilities Co-Ordinator
Cloud 5 Communications
11.2022 - 12.2023
- Managed vendor relationships, negotiating contracts for services and supplies.
- Interacts regularly with Site Manager to ensure IT and Facilities needs are met.
- Assists company with product selection based on needs, proposed use, and budget
- Ensure site leadership team is kept abreast of all ongoing IT and Facilities projects
- Organizes emergency procedures and ensures that employees are always provided with a safe work environment.
- Ensures building security systems are in working order and maintained
- Responds appropriately to emergencies or urgent issues as they arise.
- Travel within the province when necessary to support other locations.
Housekeeper - Houseperson
Hampton Inn
09.2019 - 06.2020
- Provided gracious customer service
- Cleaned suites according to the inn's safety and cleanliness standards
- Answered and resolved customer complaints and questions for legendary customer experience
- Restocked items and supplies in rooms and closets and maintained organization
- Ensured cleanliness and organization of guest rooms and common areas.
Cashier - Tour Guide
Reversing Falls
08.2019 - 09.2019
- Assisted with cleaning around the store
- Prepared and restocked items and shelves
- Assisted with tour guides when tour buses and ships came in
- Provided outstanding customer service to insure legendary customer experience
- Answered questions customers had
- Maintained organized cash register and balanced cash drawers daily.
Team Member
McDonald's
10.2017 - 09.2019
- Served customer pleasantly, took customers orders, transmitted information to kitchen staff, served and prepared bills
- Prepared food items in the kitchen as per established standards
- Maintained company equipment, such as oven and grill
- Received employee of the month
- Handled cash transactions
- Maintained cleanliness and organization of work areas to comply with health regulations.
Team Member
Tim Hortons
10.2016 - 10.2017
- Prepared food and beverages
- Served customers pleasantly while guiding them through menu options
- Learned all required tasks quickly to maximize performance.
- Assisted team members when available
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Diploma -
Saint John High School
Saint John, NB06-2019
Skills
- Trustworthy and dedicated
- Attentive listener
- Time management
- Telephone skills
- Data entry
- Organization skills
- Dependable
- Excellent time management and organizational skills
- strong attention to detail
- Effective multitasking
- Goal-oriented individual
- Deep cleaning expertise
- Critical thinking
Languages
English
Full Professional
Timeline
Commercial - Residential Cleaner
Voila Cleaning Services Ltd.
11.2024 - Current
Facilities Co-Ordinator
Cloud 5 Communications
11.2022 - 12.2023
Senior Agent Reservationist
Cloud 5
06.2020 - 03.2024
Housekeeper - Houseperson
Hampton Inn
09.2019 - 06.2020
Cashier - Tour Guide
Reversing Falls
08.2019 - 09.2019
Team Member
McDonald's
10.2017 - 09.2019
Team Member
Tim Hortons
10.2016 - 10.2017
Diploma -
Saint John High School