Kiara Rush

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Executed record filing system to improve document organization and management.
• Managed over 50 calls plus per day

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Supervised staff of 6 in day-to-day activities.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Conducted inspections of facility grounds, external structure, systems and equipment.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.

Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

• Evaluated facility operations and personnel for safety and health regulations compliance.
• Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
• Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Managed staff of 6 and 12 clients