Kiara Reynolds
Toronto,ON
Summary
Personable and dedicated customer service representative with comprehensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Office Administrator
Reframe Wellbeing
Toronto, Ontario
09.2024 - 01.2025
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Developed strong relationships with clients through excellent customer service skills
- Reviewed and processed insurance applications, verifying accuracy of information submitted.
- Demonstrated excellent multitasking skills by efficiently managing multiple requests at once.
- Assisted in implementing programs to improve patient retention and patient success in treatment.
- Scheduled appointments for patients based on their availability and provider preferences.
Sanitation Technician
The Teresa Clinic
Toronto, Ontario
08.2023 - 10.2023
- Maintained a clean, safe working environment by disinfecting rooms, tools, and equipment properly.
- Prepared and deconstructed exam rooms, ensuring each room is ready for the next patient.
- Provided support with front office duties such as photocopying documents or scanning files.
- Adhered to strict hygiene protocols throughout the duration of each treatment to prevent contamination.
- Provided attentive care to patients, ensuring their comfort, addressing their needs, and supporting a positive clinical experience.
Education
Rosalie Hall
Toronto, ON06-2021
High School Diploma -
Notre Dame High School
Toronto, ON06-2019
Skills
- Inbound and outbound phone call handling
- Strong interpersonal skills
- Technological Proficiency
- Scheduling and calendar management
- Attentive customer service and engagement
- Data entry experience
- Able to work effectively both independently and collaboratively
References
References available upon request.
Timeline
Office Administrator
Reframe Wellbeing
09.2024 - 01.2025
Sanitation Technician
The Teresa Clinic
08.2023 - 10.2023
Rosalie Hall
High School Diploma -
Notre Dame High School
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