Carlos Isla
Glendora,CA
Summary
Skilled hospitality professional with comprehensive experience in delivering exceptional guest experiences. Adept at resolving issues efficiently, ensuring guest satisfaction, and anticipating needs to create memorable stays. Strong focus on team collaboration and adaptability, with reliable performance in dynamic environments. Proficient in communication, problem-solving, and customer service, consistently driving results and enhancing overall guest experience.
Overview
6
6
years of professional experience
Work History
Bilingual Guest Specialist
Bob's Discount Furniture
Baldwin Park, CA
12.2025 - 04.2026
- Delivered exceptional customer service in both English and Spanish, enhancing customer satisfaction and loyalty.
- Assisted customers with product selection, ensuring a personalized shopping experience to meet their needs.
- Maintained knowledge of current promotions and products, providing accurate information to customers during sales interactions.
- Trained new associates on product knowledge and sales techniques, fostering a knowledgeable team environment.
- Resolved customer complaints promptly, implementing solutions that improved overall shopping experiences.
Lot Tech/Electrical Sales Associate
The Home Depot Inc
CA
02.2025 - 12.2025
- Managed daily lot operations, ensuring optimal organization and accessibility of merchandise.
- Conducted regular inventory checks, maintaining accurate stock levels and timely replenishment.
- Monitored equipment maintenance schedules, ensuring all tools remained in safe working condition.
Electrician
RJS electric
Chatsworth, GA
01.2022 - 07.2024
- Installed and repaired electrical systems in residential and commercial buildings.
- Conducted routine maintenance to ensure compliance with safety standards.
- Managed project timelines to ensure timely completion of installations and repairs.
- Oversaw adherence to local electrical codes and regulations during projects.
Repacker
Leekumkee
City of Industry, CA
01.2021 - 01.2022
- Oversaw repacking operations to ensure efficient workflow and product quality.
- Collaborated with inventory management to optimize stock levels for repacking tasks.
- Analyzed workflow data to identify areas for process improvement and operational efficiency.
- Demonstrated flexibility in adapting to changing work demands, quickly shifting between different tasks as needed throughout the day.
Receiving Clerk
Centric Parts
West Covina, CA
03.2020 - 12.2020
- Managed incoming shipments, ensuring accurate documentation and inventory tracking.
- Coordinated with suppliers to resolve discrepancies in order fulfillment and delivery schedules.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Skills
- 5 years of customer service
- Data entry
- Microsoft Excel
- Call center operations
- Packaging and labeling
- Self-motivated and disciplined
- Warehouse safety protocols
- Loading and unloading
- Fluent in English & Spanish
- Cash Handling & Account Management
- Interdepartmental teamwork
- Process Improvement & Efficiency
Timeline
Bilingual Guest Specialist
Bob's Discount Furniture
12.2025 - 04.2026
Lot Tech/Electrical Sales Associate
The Home Depot Inc
02.2025 - 12.2025
Electrician
RJS electric
01.2022 - 07.2024
Repacker
Leekumkee
01.2021 - 01.2022
Receiving Clerk
Centric Parts
03.2020 - 12.2020