Kiara Lajeunesse
Toronto,ON
Summary
Dynamic hospitality professional with 10+ years of experience in customer service and operations management. Adept at enhancing customer satisfaction through meticulous attention to detail and effective conflict resolution, while fostering team cohesion and loyalty. Passionate about leveraging skills in client relations and leadership to drive service excellence and operational efficiency. Organized and dedicated with proven track record of providing exceptional customer service in fast paced settings. Self-motivated work ethic and able to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender, Server & Shift Leader
Local Public Eatery
Penticton, Canada
09.2024 - 10.2025
- Streamlined beverage service processes, significantly reducing wait times and enhancing overall customer satisfaction.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, sharing expertise in bartending techniques and customer service best practices.
- Cultivated a loyal clientele by creating a welcoming atmosphere and ensuring repeat visits.
- Analyzed customer feedback to identify service improvement areas, implementing changes that led to noticeable gains in guest satisfaction ratings.
- Mentored new staff on customer interaction techniques, fostering a supportive environment that improved team morale and service quality.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Bar Manager & Assistant Manager of Operations
The Hooded Merganser
Penticton, Canada
10.2022 - 01.2025
- Collaborated with vendors to negotiate favourable pricing and maintain quality beverage offerings.
- Boosted bar revenue by implementing innovative cocktail menus and crafted seasonal cocktails, incorporating local produce.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Optimized beverage inventory processes, resulting in reduced waste and improved cost efficiency.
- Created effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Assisted in managing special events, such as private parties and corporate functions, coordinating staff efforts for seamless execution.
Lead Bartender
Kin & Folk
Penticton, Canada
04.2023 - 10.2024
- Cultivated a friendly dining environment, enhancing guest experiences and leading to a noticeable increase in repeat visits.
- Led team to enhance service efficiency and boost customer satisfaction while supporting a culture of continuous improvement identifying and addressing areas for potential growth. Both individually and as a team.
- Oversaw inventory management, optimizing stock levels to minimize waste and reduce cost.
- Enhanced team productivity through effective communication skills, support during peak times and task delegation.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
Server, Bartender & Shift Leader
Sally's Beach House
Penticton, Canada
06.2020 - 10.2022
- Developed loyal clientele by providing exceptional service and engaging interactions.
- Analyzed customer feedback to identify service gaps, resolving issues promptly to maintain a positive reputation for the establishment.
- Created themed drink specials based on seasonal trends, attracting new clientele and boosting overall sales during off-peak times.
- Coordinated with kitchen for timely order delivery, maintaining high customer loyalty.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Mentored and trained staff members to ensure exceptional customer service standards, identifying opportunities to strengthen the team and implemented corrective actions to resolve concerns.
Education
High School Diploma -
Princess Margaret Secondary
Penticton, BCSkills
- Conflict Resolution
- Cross-Team Collaboration
- Adaptability
- Customer & Client Relations
- Highly Organized
- Multitasking
- Leadership
- Effective Communication
Certification
- Serving it Right, British Columbia
- Smart Serve, Ontario
References
Available upon request
Other Work Experience
- Front Desk & Smoothie Bar, Pure Gym & Juicery. Penticton, BC 2022-2025
- Administrative Assistant, GLE Ltd. Penticton, BC 2023-2024
- Digital Marketing Creator, The Hooded Merganser. Penticton, BC 2022-2024
- Digital Marketing Coordinator, Saltys Beach House. Penticton, BC 2020-2022
- Server & Bartender, The Morning After. Toronto, ON 2019-2020
- Server Assistant & Hostess, Local Public Eatery. Toronto, ON 2018-2019
- Concierge, The Chase/ The Chase Fish & Oyster. Toronto, ON 2018-2019
- Cashier, Michael Kors. Toronto, ON 2017-2018
- Cashier, Hudson’s Bay. Penticton, BC 2016-2017
- Lead Hostess, Earls. Penticton, BC 2014-2017
Timeline
Bartender, Server & Shift Leader
Local Public Eatery
09.2024 - 10.2025
Lead Bartender
Kin & Folk
04.2023 - 10.2024
Bar Manager & Assistant Manager of Operations
The Hooded Merganser
10.2022 - 01.2025
Server, Bartender & Shift Leader
Sally's Beach House
06.2020 - 10.2022
High School Diploma -
Princess Margaret Secondary