Kiara Hoxha
Mississauga,Canada
Summary
Reliable and detail-oriented with experience in administrative roles and managing office, sales and creative operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Beaudee Clinic
09.2023 - Current
- Manage daily appointment scheduling for cosmetic procedures including injectables and skincare treatments
- Greet clients, complete intake forms, and ensure consent documentation is accurate and complete
- Respond to phone calls, emails, and social media inquiries regarding services and appointments
- Process payments and maintain organized billing records
- Coordinate appointment reminders and follow-up communication with patients
Business Operations
KX Beauty Studio
12.2016 - Current
- Built and scaled a successful beauty studio, serving a diverse client base with a focus on trust, safety and personalized service
- Managed daily operations, client consultations, appointment scheduling, and service delivery with high attention to detail
- Marketed services through social media and local outreach, increasing bookings and building brand loyalty
- Managed client and employee conflict resolution and service recovery with a calm, solution-oriented approach
- Navigated insurance requirements for the business, including liability coverage and client consent documentation
- Directed day-to-day operations and schedules of 3 staff members to support quality beauty services and business outcomes.
Creative Assistant
HL Design Haus
02.2022 - 08.2025
- Managed complex calendars, design consultations, vendor meetings, site visits, and travel itineraries for the lead designer
- Directed photoshoots and coordinated with designers to capture high-quality visuals for content
- Managed social channel content strategy and calendars to drive engagement.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff
- Followed detailed directions from management to complete daily paperwork and computer data entry
Business Development
Nuovo Surfaces Inc
03.2024 - 05.2025
- Provided comprehensive product information and specifications to customers within the assigned territory, ensuring informed decision-making and customer satisfaction
- Conducted market research to identify new business opportunities and potential clients
- Managed and updated CRM systems to track sales activities, pipeline, and client communications
- Prepared and communicated customized design strategies through professional presentations to stakeholders and clients
- Worked closely with marketing and sales departments to align strategies and achieve business objectives
- Managed approximately 30 incoming calls, emails and faxes per day from potential and current customers
Education
Bachelor of Arts - Political Science
University of Guelph
Guelph, ON01.2014
Skills
- Tech-savvy
- Analytical thinking
- Issue resolution
- Time management
- Customer Service
- Multitasking
- Documentation and reporting
- CRM and database systems
- Compliance awareness
Languages
English
Full Professional
Albanian
Professional Working
Italian
Elementary
Certification
- Professional Diploma of the Executive Assistant
Timeline
Business Development
Nuovo Surfaces Inc
03.2024 - 05.2025
Administrative Assistant
Beaudee Clinic
09.2023 - Current
Creative Assistant
HL Design Haus
02.2022 - 08.2025
Business Operations
KX Beauty Studio
12.2016 - Current
Bachelor of Arts - Political Science
University of Guelph