Kiara Fernandez

• Delivered exceptional customer service by welcoming premium passengers and ensuring a seamless lounge experience.
• Verified boarding passes and lounge eligibility while assisting guests with check-in and access procedures.
• Responded promptly to passenger inquiries regarding flights, lounge amenities, and travel services.
• Assisted with ticket changes, seat upgrades, and travel-related requests in coordination with airline staff.
• Maintained a clean, organized, and well-stocked lounge environment to meet premium hospitality standards.
• Monitored food and beverage stations, replenishing supplies and ensuring presentation and cleanliness.
• Resolved customer concerns professionally, providing personalized solutions to enhance the guest experience.
• Collaborated with airline personnel and lounge team members to ensure efficient daily operations and exceptional service.
• Followed all airport safety, security, and copany policies while maintaining confidentiality and professionalism.

• Received members and guests, facilitating seamless check-ins and managing membership services.
• Processed payments and retail sales accurately.
• Ensured a professional and inviting atmosphere by maintaining an organized and clean front desk area.
• Upholding gym policies to guarantee member safety and foster a positive environment.
• Addressed member inquiries and concerns with professionalism and empathy.
• Contributed to team initiatives aimed at enhancing member engagement and retention.
• Greeted and checked in over 100 daily members using Crunch software, reducing queue time.

• Operated blending equipment to prepare smoothies and juices according to established recipes.
• Assisted in maintaining the cleanliness and organization of workstations to enhance operational efficiency.
• Engaged guests upon arrival, proactively assessing their needs to provide personalized service.
• Cultivated exceptional customer experiences through attentive service and tailored recommendations.
• Managed point-of-sale transactions, efficiently prepared beverages, and maintained a pristine, sanitary work environment.
• Operated the POS system to process cash and card payments, balanced the register at shift end with accurate counts.

• Rotated refrigerated stock using FIFO and logged expirations, reducing spoiled inventory on handheld systems.