Kiara Endean
Pritchard
Summary
Dedicated Ophthalmic Medical Technician with a proven track record at Interior Ophthalmology, adept in pretesting patients and leveraging OCT & Fundus machines for accurate assessments. Excelled in creating efficient schedules and fostering a supportive environment, significantly enhancing patient experience. Skilled in both technical tasks and compassionate care, consistently achieving high patient satisfaction.
Overview
7
7
years of professional experience
Work History
Ophthalmic Medical Technician
Interior Ophthalmology
06.2021 - Current
- Conducted thorough pre-examination assessments of patients'' medical histories, and presenting symptoms for informed physician evaluations.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
Shift Leader
A&w Restaurants
05.2018 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Ophthalmic Assistant
Northern Alberta Institute of Technology
Edmonton, None02.2023
Valley View Secondary School
Kamloops, BC05.2020
Skills
- Pretesting Patients
- Helping check patients in and out
- Answering patients questions in a timely manner
- OCT & Fundus machines
- Making the schedule and making sure staff all know where to work
- Fast paced worker
Languages
English
Accomplishments
For 4 years I was on Team BC for Judo and competed at 3 National level tournaments
Timeline
Ophthalmic Medical Technician
Interior Ophthalmology
06.2021 - Current
Shift Leader
A&w Restaurants
05.2018 - 05.2021
Ophthalmic Assistant
Northern Alberta Institute of Technology
Valley View Secondary School
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