Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kiara Casuti

Pickering,Canada

Summary

Independent and creative Retail Associate with expertise in delivering exceptional customer service and facilitating efficient shopping experiences. Proven ability to provide tailored product recommendations that meet customer needs and drive sales. Strong understanding of retail dynamics and commitment to executing service initiatives that enhance customer satisfaction. Consistently recognized for achieving sales targets and fostering a positive shopping environment.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Michaels
Pickering, Canada
09.2023 - Current
  • Help customers shop, locate product they are looking for and provide solutions
  • Provide a fast and friendly check out experience; execute cash handling to standards
  • Engage customers on benefits of Rewards program and complete enrollments
  • Educate customer on Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship from Store (SFS)
  • Participate in the truck un-load, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process and general store recovery to ensure a well..

Replenishment TM

Michaels
Pickering, Canada
09.2023 - Current
  • Help customers shop, locate products, and provide them with solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in tricky situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production

Newspaper Carrier

Newspaper Carrier
Pickering, Canada
09.2017 - 08.2021
  • Tasked to delivering to individual customers
  • Received weekly delivery and sort
  • Prepare for newspaper for delivery
  • Collected and payment
  • Maintaining detailed delivery and pickup records throughout the shifts

Education

High School Diploma -

St. Mary’s Catholic Secondary School
Pickering, ON
06.2024

St. Isaac Jogues Catholic Elementary School
Pickering, ON
06.2020

Skills

  • Written and oral communication
  • Microsoft Office proficiency
  • Stress management
  • Interpersonal skills
  • Childcare experience
  • Organizational skills
  • Creative thinking
  • Retail expertise
  • Customer service
  • Physical endurance
  • Bending and lifting
  • Carrying and reaching
  • Stretching and lifting heavy items
  • Accessing high shelves

References

References available upon request.

Timeline

Retail Sales Associate

Michaels
09.2023 - Current

Replenishment TM

Michaels
09.2023 - Current

Newspaper Carrier

Newspaper Carrier
09.2017 - 08.2021

High School Diploma -

St. Mary’s Catholic Secondary School

St. Isaac Jogues Catholic Elementary School

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Kiara Casuti