Kiara Carter
Concord
Summary
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
RS Hughes Co
San Leandro, CA
08.2023 - Current
- Manage customer accounts, handling inquiries, orders, and service requests from start to finish
- Support inside sales by processing orders, coordinating pickups, and identifying customer needs
- Build strong client relationships through responsive communication and problem resolution
- Research vendor products, pricing, and availability to support sales and purchasing decisions
- Coordinate with vendors and internal teams to ensure timely order fulfillment
- Negotiate pricing and evaluate supplier options to provide cost-effective solutions
- Maintain accurate CRM records of customer interactions, orders, and issue resolutions
- Organize contracts, invoices, and reports to improve operational tracking
- Support accounts payable by processing invoices, checks, and documentation
- Participate in vendor and sales meetings to expand product knowledge and support sales efforts
Customer Experience Specialist
New Age Pet
Hayward, CA
03.2020 - 08.2023
- Delivered high-volume customer support while maintaining strong client relationships
- Assisted with order processing, issue resolution, and product inquiries
- Improved response workflows, reducing customer wait times and complaints
- Tracked customer interactions and order details in CRM systems
- Monitored inventory levels and lead times to support product availability
- Collaborated with marketing, product, and operations teams on new initiatives
- Contributed to process improvements that enhanced customer experience and efficiency
HR Coordinator
Premier Talents Staffing Associates
Livermore, CA
09.2017 - 10.2019
- Supported recruitment, onboarding, and employee relations processes
- Explained HR policies, benefits, and procedures to employees
- Assisted with open enrollment and benefits administration
- Resolved employee inquiries and maintained accurate documentation
- Ensured compliance with federal and local employment regulations
Education
Bachelor of Arts - Psychology
California State University
East BayBachelor of Science - Psychology
University of Phoenix
Phoenix, AZ05-2027
Skills
- Customer Service & Client Relations
- Inside Sales Support & Order Management
- Account Coordination
- Vendor Management & Procurement
- Pricing Negotiation & Product Sourcing
- CRM Systems & Data Tracking
- Inventory & Order Fulfillment
- Microsoft Office Suite
- Payment processing
- Quality assurance
- Product knowledge
- Order processing
- Documentation and reporting
- Customer relationship management
- CRM software
- Custom order management
- Account management
- Cross-functional collaboration
Timeline
Customer Care Specialist
RS Hughes Co
08.2023 - Current
Customer Experience Specialist
New Age Pet
03.2020 - 08.2023
HR Coordinator
Premier Talents Staffing Associates
09.2017 - 10.2019
Bachelor of Arts - Psychology
California State University
Bachelor of Science - Psychology
University of Phoenix