Kiara Burks
Fresno
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Adventist Health System
11.2022 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks to streamline patient access services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
IHSS Care Provider
IHSS In Home Support Services
02.2019 - 09.2025
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Assisted with medication management, ensuring adherence to prescribed schedules and client safety.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assistant Manager
Taco Bell Restaurant
03.2018 - 07.2022
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Coordinated scheduling and staffing, improving labor efficiency during peak hours.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Central High East Campus
Fresno, CA06-2013
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Registration and admissions
Timeline
Patient Access Representative
Adventist Health System
11.2022 - Current
IHSS Care Provider
IHSS In Home Support Services
02.2019 - 09.2025
Assistant Manager
Taco Bell Restaurant
03.2018 - 07.2022
High School Diploma -
Central High East Campus