Kianti Starks
Niagara Falls,ON
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
Work History
Server
Industria
05.2022 - 04.2024
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Communicated professionally with customers, colleagues and supervisors.
- Trained new servers in company policies, guest service standards and best practices.
Manager
TGI Fridays
09.2019 - 04.2022
- Covered daily business requirements with well-organized schedule and properly delegated assignments.
- Trained staff in primary roles and strategies for exceeding goals each day.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Oversaw execution of opening and closing procedures to desired standard.
- Planned and executed strategies to increase business and drive profit growth.
Server
Spicy Olive
12.2017 - 04.2022
- Adhered to state liquor regulations to serve alcohol safely.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Explained dishes in detail, covering ingredients, flavors and cooking methods.
- Listened to guest needs and responded promptly for personalized service.
- Managed orders and payments with POS system.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
Footlocker
06.2010 - 10.2017
- Helped customers navigate store, complete sales, and process returns.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Created memorable customer experiences by offering personalized sales support.
- Created great customer experiences with personalized sales support.
- Recommended merchandise to suit customer budget and preferences.
Education
Diploma -
Stamford Collegiate
Certificate -
OMVIC
Skills
- Schedule Management
- Leadership
- Client Relations and Retention
- Conflict Resolution
- Sales Quota Achievement
- Task Prioritization
References
Available Upon Request
Timeline
Server
Industria
05.2022 - 04.2024
Manager
TGI Fridays
09.2019 - 04.2022
Server
Spicy Olive
12.2017 - 04.2022
Sales Associate
Footlocker
06.2010 - 10.2017
Diploma -
Stamford Collegiate
Certificate -
OMVIC
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