Kianna Trouton
Kelowna,BC
Summary
I am driven and hard-working with 10+ years of customer service experience. I'm accustomed to a busy working environment (in fact preferable), while consistently maintaining a friendly and approachable demeanor with customers, as well as colleagues.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
Glenvalley Medical Centre
12.2023 - Current
- Greet patients with kindness, compassion, and efficiency in busy work settings
- Make phone calls to offer clinic information, answer questions/requests, and give simple lab results
- Coordinate patient scheduling, check-ins, check-outs and payments for billing.
- Direct patients to exam rooms, prepare exam rooms for the corresponding doctor
- Update patient information and insurance details
- Work alongside our registered nurse, creating systems for time consuming documents to alleviate some of our doctor's workload
- Ensuring smooth daily operations by keeping rooms stocked, maintaining cleanliness throughout the clinic, and maintaining the rotating supply of sterile surgical tools
- Taking accurate patient measurements, such as heights, weights, and blood pressures
- Train new hires, communicating priority office tasks
Receptionist
Kelowna Veterinary Hospital
11.2022 - Current
- Resolve customer problems and complaints.
- Correspond with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Pharmacy Assistant
Pharmasave
01.2021 - Current
- Assist pharmacist by filling prescriptions for customers and responding to patient questions
- Send front store orders, receive and stock in correct locations
- Greet customers and respond to questions with friendly, knowledgeable assistance
- Keep pharmacy counter and related areas clean, neat and organized
Pharmacy Assistant
Shoppers Drug Mart
11.2019 - 01.2021
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Prepared medication labels with item name and quantity.
- Performed clerical functions, including filing, copying and faxing.
Supervisor
Shoppers Drug Mart
09.2019 - 01.2021
- Establishing clear goals with staff and working collaboratively to reach them daily.
- Complying with company policies, objectives and communication goals.
- Completing daily paperwork quickly and efficiently.
- Resolving customer complaints and adjusted policies to meet changing needs.
- Prioritizing and planning for effective time management of myself and other employees.
- Mentoring staff members to meet the needs of store standards.
Cashier/Merchandiser
Shoppers Drug Mart
02.2017 - 03.2019
- Assisted with purchases, locating items and signing up for rewards programs.
- Actively maintained a clean work environment while managing the register and stocking shelves.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage.
Sales Key Holder
Carlton Cards
01.2016 - 04.2017
- Stocked and merchandised products to ensure an organized, attractive store layout.
- Performed store opening and closing tasks.
- Connected with customers daily to understand needs and provide assistance.
Receptionist (Fill In)
Logan Lake Realty
01.2015 - 09.2015
- Greeted customers, answered general questions and passed on relevant information to clients as well as realtors.
- Answered phones and topped up advertisement pamphlets.
- Provided information regarding town and current homes on market.
Education
Some College (No Degree) - Bachelor of Arts
Thompson Rivers University
High School Diploma -
Logan Lake Secondary
Skills
- Leadership
- Working collaboratively/team driven
- Goal-oriented
- Issue and conflict resolution
- Personable
- Organization
Timeline
Medical Office Assistant
Glenvalley Medical Centre
12.2023 - Current
Receptionist
Kelowna Veterinary Hospital
11.2022 - Current
Pharmacy Assistant
Pharmasave
01.2021 - Current
Pharmacy Assistant
Shoppers Drug Mart
11.2019 - 01.2021
Supervisor
Shoppers Drug Mart
09.2019 - 01.2021
Cashier/Merchandiser
Shoppers Drug Mart
02.2017 - 03.2019
Sales Key Holder
Carlton Cards
01.2016 - 04.2017
Receptionist (Fill In)
Logan Lake Realty
01.2015 - 09.2015
High School Diploma -
Logan Lake Secondary
Some College (No Degree) - Bachelor of Arts
Thompson Rivers University
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