Professional with significant experience in healthcare administration, project management, equipped to handle patient/ customer interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, patient/ customer care, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on high quality service, achieving results, and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
J Szczepanik Medicine Corp
03.2024 - Current
Coordinated patient scheduling, check-in, check-out and payments.
Checked patient insurance, demographic, and health history to keep information current.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Increased patient satisfaction by answering inquiries with empathy and professionalism.
Customer service/ key holder
Once Upon A Child
08.2021 - 08.2024
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Oversaw daily opening and closing procedures, verifying accurate cash handling and secure storage of valuable items.
Assisted in staff training and development, fostering a positive work atmosphere for all employees.
Strengthened customer loyalty with attentive service and knowledgeable product recommendations.
Provided exceptional customer service during peak hours, maintaining professionalism under pressure.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Researched issues to obtain appropriate answers to customer inquiries.
Cashier
Rico’s Concessions
06.2018 - 03.2020
Provided exceptional customer service responsibilities, to ensure the best customer outcome.
Orchestrate a positive guest-oriented environment by assisting customers and taking orders in a timely and efficient manner.
Responsible for opening and closing, maintaining a clean and safe environment, and food preparation.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Received recognition for exceptional teamwork and collaboration, fostering a positive work atmosphere.
Production line worker
TRQSS
11.2015 - 03.2017
Responsible for maintaining a fast pace environment, to meet production numbers.
Followed instructions to make products in line with customer specifications.
Collaborated with other production workers to achieve smooth running of production line.
Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
Enhanced product quality with thorough visual inspections and adherence to company standards.
Fostered a positive workplace culture that emphasized teamwork, communication, safety, and mutual support among production line workers.
Customer Service agent
Sutherland Global Services
06.2013 - 09.2014
Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
Emphasized a customer-centric approach in all interactions by placing their needs and expectations at the forefront of each call.
Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
Education
Public relations -
St. Clair college
01.2013
Music Theatre Performance - undefined
St. Clair College
01.2010
High School Diploma - undefined
Assumption Catholic School
01.2007
Skills
Front desk operations
Telephone etiquette
Customer/Client relations
Service-oriented mindset
Project management
Multitasking and prioritization
Courteous and professional
Reception desk management
Affiliations
Arts Collective Theatre (board member since 2022)
The Black Council of Windsor Essex County (board member since 2025)
Medical Assistant Student Externship at Northwestern Medicine Grayslake Outpatient Center & Northwestern Medicine Lake Forest HospitalMedical Assistant Student Externship at Northwestern Medicine Grayslake Outpatient Center & Northwestern Medicine Lake Forest Hospital