Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kianna Porter

Windsor

Summary

Professional with significant experience in healthcare administration, project management, equipped to handle patient/ customer interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, patient/ customer care, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on high quality service, achieving results, and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Medical Receptionist

J Szczepanik Medicine Corp
03.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.

Customer service/ key holder

Once Upon A Child
08.2021 - 08.2024


  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw daily opening and closing procedures, verifying accurate cash handling and secure storage of valuable items.
  • Assisted in staff training and development, fostering a positive work atmosphere for all employees.
  • Strengthened customer loyalty with attentive service and knowledgeable product recommendations.
  • Provided exceptional customer service during peak hours, maintaining professionalism under pressure.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Researched issues to obtain appropriate answers to customer inquiries.

Cashier

Rico’s Concessions
06.2018 - 03.2020
  • Provided exceptional customer service responsibilities, to ensure the best customer outcome.
  • Orchestrate a positive guest-oriented environment by assisting customers and taking orders in a timely and efficient manner.
  • Responsible for opening and closing, maintaining a clean and safe environment, and food preparation.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Received recognition for exceptional teamwork and collaboration, fostering a positive work atmosphere.

Production line worker

TRQSS
11.2015 - 03.2017
  • Responsible for maintaining a fast pace environment, to meet production numbers.
  • Followed instructions to make products in line with customer specifications.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
  • Enhanced product quality with thorough visual inspections and adherence to company standards.
  • Fostered a positive workplace culture that emphasized teamwork, communication, safety, and mutual support among production line workers.

Customer Service agent

Sutherland Global Services
06.2013 - 09.2014


  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
  • Emphasized a customer-centric approach in all interactions by placing their needs and expectations at the forefront of each call.
  • Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
  • Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.


Education

Public relations -

St. Clair college
01.2013

Music Theatre Performance - undefined

St. Clair College
01.2010

High School Diploma - undefined

Assumption Catholic School
01.2007

Skills

  • Front desk operations
  • Telephone etiquette
  • Customer/Client relations
  • Service-oriented mindset
  • Project management
  • Multitasking and prioritization
  • Courteous and professional
  • Reception desk management

Affiliations

  • Arts Collective Theatre (board member since 2022)
  • The Black Council of Windsor Essex County (board member since 2025)

Timeline

Medical Receptionist

J Szczepanik Medicine Corp
03.2024 - Current

Customer service/ key holder

Once Upon A Child
08.2021 - 08.2024

Cashier

Rico’s Concessions
06.2018 - 03.2020

Production line worker

TRQSS
11.2015 - 03.2017

Customer Service agent

Sutherland Global Services
06.2013 - 09.2014

Music Theatre Performance - undefined

St. Clair College

High School Diploma - undefined

Assumption Catholic School

Public relations -

St. Clair college
Kianna Porter