Kianna Oinonen
2824 Moodie St E. Thunder Bay,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Hairstylist Apprentice
Hair Infinity
08.2022 - Current
- Answer telephone calls to provide information and schedule new appointments.
- Manage appointment scheduling efficiently, optimizing stylists time usage while minimizing client wait times.
- Greet clients warmly upon arrival, promoting a friendly and welcoming atmosphere within the salon.
- Provide exceptional customer service by attentively listening to client preferences and clearly communicating with them throughout their appointment.
- Prepare clients for hair cuts and styles with soothing shampoo work.
- Offer professional cuts and colour services to salon customers.
- Maintain a clean and organized workstation, ensuring optimal work conditions for both clients and stylists.
Hair Salon Assistant
Michaels Hair Design
09.2021 - 07.2022
- Answered telephone calls to provide information and schedule new appointments.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Hostess/Take Out Server
Wacky's
09.2020 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
Construction Flagger
Tycon Construction
05.2020 - 08.2020
- Ensured compliance with road safety regulations by strictly adhering to established guidelines and procedures.
- Patiently directed motorists through construction zones.
- Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
- Used flagging tools such as stop and slow paddle and red flag.
- Unloaded and stored construction materials.
- Followed safety protocols on job sites.
Cast Crew
Silver City
05.2019 - 05.2020
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Demonstrated adaptability by working various positions within the theater as needed, including ticket sales, concession attendant, usher, and projectionist duties.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Worked with other staff members for smooth theater operations.
Team Member
Tim Hortons
07.2017 - 03.2019
- Received and prepared customers orders ensuring accuracy at all times.
- Greeted customers at counter and drive through to fulfill requests and answer questions.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized tables, equipment and counters regularly throughout the day.
Education
High School Diploma -
St. Patrick's High School
Nail Certificate -
En Vogue Nail Course - Forma Beauty
Hairstylist Apprenticeship -
Nu-Wave School of Hair Design
Skills
- Microsoft Office
- Internet
- Social Media
- Exceptional customer service
- Excellent verbal and written communication
Timeline
Hairstylist Apprentice
Hair Infinity
08.2022 - Current
Hair Salon Assistant
Michaels Hair Design
09.2021 - 07.2022
Hostess/Take Out Server
Wacky's
09.2020 - 06.2021
Construction Flagger
Tycon Construction
05.2020 - 08.2020
Cast Crew
Silver City
05.2019 - 05.2020
Team Member
Tim Hortons
07.2017 - 03.2019
High School Diploma -
St. Patrick's High School
Nail Certificate -
En Vogue Nail Course - Forma Beauty
Hairstylist Apprenticeship -
Nu-Wave School of Hair Design
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