Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kianna Jones

Ottawa,ON

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone calls daily. Friendly Receptionist with knowledge about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Punctual and honest with solid background in retail environments. Supports customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Receptionist

SpringLiving
01.2022 - Current
  • Greet incoming visitors and customers professionally and provid friendly, knowledgeable assistance.
  • Confirm appointments, communicate with clients, and update client records.
  • Answer phone promptly and direct incoming calls to correct offices.
  • Keep reception area clean and neat to give visitors positive first impression of the building and company.
  • Respond to inquiries from callers seeking information.
  • Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintain confidentiality of information regarding clients and company.
  • Maintain visitor log for entering and leaving facility for security purposes.
  • Handle incoming and outgoing package deliveries.
  • Sort, receive, and distribute mail between departments and personnel.
  • Organize, maintain and update information in computer databases.
  • Handle sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrate strong multitasking abilities while managing numerous tasks simultaneously.

Sales Associate Cashier

Sugar Mountain Confectionary
06.2023 - 08.2024
  • Organized tables and shelves to maintain store's visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Resolved customer complaints with patience and understanding.

Housekeeping Attendant

SpringLiving
06.2022 - 09.2022
  • Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested new supplies.
  • Engaged with residents on room requirements and amenities to promote overall satisfaction.
  • Informed management of potential safety hazards, contributing to a safer environment for both residents and staff members.
  • Sanitized all public surfaces, wiped down cabinets, and swept and mopped floors
  • Collaborated with other departments to address maintenance issues, enhancing overall guest experience.
  • Maintained clear communication with supervisors about completed or outstanding tasks in a timely manner.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Demonstrated attention to detail in all cleaning tasks, resulting in consistently high-quality workmanship.
  • Responded to requests from residents for linens and toiletries.

Sales Associate Supervisor

Dollarama
06.2020 - 01.2022
  • Enhanced customer satisfaction through attentive service, product whereabouts knowledge, and prompt issue resolution.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team.
  • Backed up cashiers on questions such as rules on refunds and defective items.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Monitored areas for security issues and safety hazards.

Fitting Room Attendant

L'Aubainerie 44
10.2019 - 03.2020
  • Cleaned and maintained fitting rooms regularly.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Reduced theft by limiting number of items that each customer took into fitting rooms.
  • Repackaged and tagged returned items for sales floor.
  • Checked garments for damage and placed tags prior to returning items to sales floor.
  • Monitored customers for signs of theft.
  • Welcomed each customer to fitting room with warm smile and kind words.
  • Offered help to customers and brought alternative sizes.
  • Conducted regular fitting room checks for any abandoned clothing items, promptly returning them to their proper location on the sales floor.
  • Collaborated with fellow team members to maintain an organized, well-stocked environment throughout the store.
  • Improved customer satisfaction by efficiently managing fitting rooms and maintaining a clean, organized space.
  • Collected discarded merchandise, sorted and returned to display racks.
  • Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms.
  • Promptly responded to all requests for assistance.

Education

No Degree - English Studies Program

University of Ottawa
Ottawa, ON
04.2023

High School Diploma -

St Peter Catholic High School
Ottawa, ON
06.2022

Skills

  • Organization skills
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer Service
  • Professional Demeanor
  • Service-oriented mindset
  • Security awareness
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength

Languages

English
Native or Bilingual

Timeline

Sales Associate Cashier

Sugar Mountain Confectionary
06.2023 - 08.2024

Housekeeping Attendant

SpringLiving
06.2022 - 09.2022

Receptionist

SpringLiving
01.2022 - Current

Sales Associate Supervisor

Dollarama
06.2020 - 01.2022

Fitting Room Attendant

L'Aubainerie 44
10.2019 - 03.2020

No Degree - English Studies Program

University of Ottawa

High School Diploma -

St Peter Catholic High School

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Kianna Jones