Open To Work
Kianna Husband
Chipotle Mexican Grill
Edmonton,AB
Work Preference
Desired Job Title
District Manager People and CultureHuman Resources Manager
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Edmonton, AB
Open to relocation:
Yes
Important To Me
Company CultureCareer advancement
11
years of professional experience
Dynamic, people-focused leader with a proven track record in talent development, operational excellence, and multi-unit leadership. Adept at cultivating high-performing teams and nurturing leaders at all levels to drive sustainable portfolio growth in competitive, guest-centric environments. Renowned for optimizing operations and enhancing customer experiences through strategic initiatives that emphasize collaboration and adaptability. Committed to fostering inclusive, values-driven workplace cultures rooted in service excellence, coaching, and community engagement to meet evolving business needs.
Work History
4 Months
03.2026 - Current
4 Months
District Manager
Chipotle Mexican Grill | Edmonton, AB
03.2026 - Current
- Managed high-volume hospitality environment, prioritizing operational efficiency, team development, and exceptional guest satisfaction.
- Implemented strategic mentorship programs focused on succession planning and intentional leadership growth for restaurant leaders.
- Conducted comprehensive KPI analysis and labor planning to drive effective business strategy execution and optimize operational performance.
- Cultivated an inclusive and collaborative environment to enhance accountability, well-being, and ongoing development among team members.
- Enhanced guest satisfaction through strategic coaching of leaders and teams focused on service excellence and customer engagement.
- Coordinated recruitment and onboarding efforts to support strategic talent management and team development.
- Implemented and monitored food safety compliance measures while managing staffing to maintain high operational standards across all locations.
- Collaborated cross-functionally with operations, facilities, training, and support teams to drive organizational priorities.
- Identified opportunities for innovation and performance improvement through comprehensive analysis of operational trends, customer insights, and team feedback.
- Guided teams through significant growth and organizational shifts, emphasizing adaptability, empathy, and strategic problem-solving.
4 Years 5 Months
10.2021 - 03.2026
4 Years 5 Months
District Manager & Human Resources
Starbucks Coffee Company | Edmonton, AB
10.2021 - 03.2026
- Managed a diverse portfolio of 12 stores, prioritizing operational efficiency, leadership growth, and community engagement initiatives.
- Directed store leaders to enhance team inclusivity and develop future talent, driving sustainable business growth through a people-centered leadership approach.
- Oversaw operations to ensure optimal performance of a portfolio valued at approximately $200 million annually.
- Enhanced leadership capabilities by implementing coaching, mentorship, and succession planning strategies to foster talent development.
- Managed comprehensive onboarding processes and retention initiatives to optimize talent planning across the portfolio, reducing turnover by 36%.
- Analyzed key performance indicators and implemented strategic initiatives to drive operational success and financial growth.
- Promoted a strong customer and guest experience by prioritizing people-first leadership and building impactful community relationships.
- Coordinated efforts across facilities, asset protection, ethics and compliance, and operational support teams to align with and achieve organizational objectives.
- Established inclusive forums designed to promote collaborative feedback and enhance communication across varied teams.
- Analyzed operational data and trends to identify strategic opportunities for performance enhancement and sustainable portfolio development.
- Managed end-to-end processes for new store openings, including market research, operational strategy formulation, recruitment initiatives, and partnerships with construction and property management.
- Delivered consistent in-store coaching and hands-on leadership development to promote operational excellence and optimize team performance.
- Developed targeted training solutions focused on increasing staff productivity and fostering long-term employee commitment.
5 Years 9 Months
01.2016 - 10.2021
5 Years 9 Months
Store Manager
Starbucks Coffee Company | Ottawa and Vancouver, Canada
01.2016 - 10.2021
- Managed high-volume café operations with a focus on guest experience and operational consistency.
- Oversaw inventory management, labour planning, and operational forecasting.
- Built and developed strong teams through coaching, performance management, and training programs.
- Developed multiple employees from entry-level positions into leadership roles.
- Utilized reporting and forecasting tools to support labour planning and operational efficiency.
- Maintained high standards of operational compliance, food safety, and team accountability.
Skills
Leadership Development
Guest Experience
Change Leadership
Portfolio Growth
Performance Management and Coaching
Employee Relations
Conflict Resolution
Recruiting and Hiring
Accolades
- Starbucks District Manager of the Year, 2023
- Starbucks Store Manager of the Year, 2021
Proficiencies
- Workday
- Microsoft Office
- Microsoft Powerpoint
- Miro
Timeline
District Manager
Chipotle Mexican Grill
03.2026 - CurrentRead more
District Manager & Human Resources
Starbucks Coffee Company
10.2021 - 03.2026Read more
Store Manager
Starbucks Coffee Company
01.2016 - 10.2021Read more