Kianna Hakanson
Edmonton,AB
Summary
Donation Attendant with exceptional customer service skills. Worked with volunteer forces along with customers. Effectively scheduled volunteers during times of high customer volume and maintained and updated logs of donations. Also work, on the sales floor as a retail associate, required to greet and meet the needs of all customers. Expected to clean and keep the sales floor manageable and free of hazards at all times. Experienced with handling customer and team member complaints and issues. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate/ Donation Attendant
Value Village
06.2022 - Current
- Handled cash, cheques, credit cards, and other payment methods
- Processed donations promptly
- Assisted with queries related to donations
- Collaborated with other departments to ensure smooth operations
- Greeted donors and provided excellent customer service
- Managed relationships with vendors providing services related to donations
- Committed to delivering excellent customer service while working in a fast-paced environment
- Responded quickly to meet customer needs and resolve problems.
- Assisted in loading and unloading of transport trucks.
- Prepared shipments of items for transport to alternate locations.
- Opened and closed facility according to operating hours to secure donations and funds.
- Respectfully communicated with diverse populations of volunteers and employees.
Sales Associate
Dollarama
01.2022 - 05.2022
- Demonstrated ability to handle customer service inquiries and complaints in a professional manner
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate/Restaurant Worker
IKEA
04.2020 - 01.2022
- Resolved customer complaints and issues by liaising between kitchen staff and patrons
- Performed cashier duties such as handling cash transactions accurately while providing excellent customer service
- Adapted quickly to changing customer needs while remaining calm under pressure during peak hours.
- Adhered to all safety regulations when preparing food items or operating kitchen equipment
- Identified opportunities for increasing efficiency within the restaurant operations system
- Regularly updated menus with seasonal specials as well as new products offered by suppliers
- Maintained a clean, organized workspace to comply with food safety standards
- Inspected equipment daily for proper functioning prior to each shift
- Trained new employees on restaurant policies, procedures, and standards of service.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
01.2021 - 05.2021
- Drove sales through customer relationship building and suggestive selling techniques
- Encouraged customers to make additional purchases and suggested relevant items
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Greeted customers warmly and offered assistance
- Supported loss prevention by helping identify theft
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Engaged with guests to understand and anticipate customer service needs
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
Correctional Services in Criminal Justice Candidate -
Grant MacEwan University
Edmonton, AB06.2025
Skills
- Problem-Solving
- Teamwork and Collaboration
- PPE Use
- Organization
- Project Planning
- Interpersonal Communication
- Time Management
- Friendly, Positive Attitude
Contact - Skills
- Customer Satisfaction
- Customer Interaction
- Inventory Control
- Team Goals
- Closing Procedures
- Customer Experience
- Special Promotions
- Daily Logs
Extracurricular Activities
Run With The Recruiters- EPS Powerbuilding
Languages
English
Native or Bilingual
Run with Recruiters ( EPS )
The Run with Recruiters (RWR) Program is designed to give applicants an opportunity to workout, connect and gain insight on what is required of them in regards to a career with Edmonton Police Services. During this program I have already noticed a great improvement in my mental and physical health, becoming even more ready for my future career. We complete the beep test once a month, as we well as doing HIIT exercises and calisthenic exercises ( push ups, dips. etc. )
Timeline
Sales Associate/ Donation Attendant
Value Village
06.2022 - Current
Sales Associate
Dollarama
01.2022 - 05.2022
01.2021 - 05.2021
Sales Associate/Restaurant Worker
IKEA
04.2020 - 01.2022
Correctional Services in Criminal Justice Candidate -
Grant MacEwan University
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