Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kian Ethan Jerusalem

San Diego

Summary

I am a university graduate with a Bachelor's Degree in Business Administration Management and four years of customer service experience. I am confident in my ability to be a valuable asset to any organization. My skill set includes multitasking, organization, reporting and a strong focus on both customer and employer satisfaction. I am dedicated to consistently meeting and exceeding expectations in any role I take on.

Overview

4
4
years of professional experience

Work History

CSC Security/Event Guard

Contemporary Services Corporation.
07.2021 - 06.2024
  • Monitored venue access to ensure safety and compliance with security protocols.
  • Conducted regular patrols to identify potential hazards and maintain crowd control.
  • Collaborated with event staff to coordinate emergency response procedures effectively.
  • Assisted in training new guards on operational procedures and event security standards.
  • Implemented process improvements that enhanced overall event security efficiency and effectiveness.
  • Responded promptly to incidents, de-escalating situations while maintaining a secure environment.
  • Led team briefings to align on security strategies and address concerns before events commenced.
  • Maintained a safe environment for attendees by diligently monitoring entry points and refusing access to unauthorized individuals.
  • Prevented property damage at multiple events by closely monitoring equipment setups and intervening when necessary to avoid mishaps or accidents.
  • Increased client satisfaction rates by consistently delivering professional, reliable, and efficient event security services.
  • Collaborated with local law enforcement authorities for seamless coordination during large-scale events, ensuring public safety.
  • Reduced risk of disturbances during events by swiftly identifying and addressing potential issues.

Crew Member

The Tin Fish
08.2020 - 12.2020
  • Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
  • Operated cash registers efficiently, processing transactions accurately and maintaining financial integrity.
  • Collaborated with team members to maintain cleanliness and organization of work areas, enhancing operational efficiency.
  • Assisted in training new crew members on standard operating procedures and customer interaction techniques.

Education

Bachelor of Science - Business Administration And Management

California State of Los Angeles
Los Angeles, CA
12-2024

Associate of Science - Business Administration

Southwestern College
Chula Vista, CA
08-2021

Otay Ranch High School
Chula Vista, CA
06-2018

Skills

  • Software: Microsoft Suite(Word, Excel, PowerPoint, Outlook), Google Workspace-formerly G-Suite (Google Docs, Sheets, Calendar, Drive, Forms)
  • Critical Thinking, Strategic Planning, and Timely Problem Resolution/Mitigation
  • Leadership/Management Initiative
  • Project Management Academic Knowledge and Understanding
  • Customer Service and Relations
  • Sales and Marketing
  • Efficient and Coherent communication Skills
  • Collaboration/Team and Individual Adaptability
  • Incident reporting
  • Reporting skills
  • Security protocol
  • Honest and dependable
  • Attention to detail

Affiliations

  • Bayanihan Club: Filipino School based organization (Promoting Filipino cultures and values).
  • Engineering Club: Applying Engineering to a real-world project. Organization that brings together individuals interested in Engineering technology and innovation.

Timeline

CSC Security/Event Guard

Contemporary Services Corporation.
07.2021 - 06.2024

Crew Member

The Tin Fish
08.2020 - 12.2020

Bachelor of Science - Business Administration And Management

California State of Los Angeles

Associate of Science - Business Administration

Southwestern College

Otay Ranch High School

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Kian Ethan Jerusalem