Summary
Work History
Education
Skills
Timeline
Generic

Kiandra McLaren

New Westminster,Canada

Summary

Administrative Professional with substantial experience in customer service, managing front office operations, patient care, and billing processes. Proficient in Microsoft Office, and EMR systems. Adept at ensuring seamless workflows in a team environment. Demonstrates strong organizational and communication skills, consistently enhancing productivity and providing exemplary service.

Work History

Medical Office Assistant

Precisioncare Physiotherapy
  • Managed front office operations, optimizing patient and practitioner schedules for increased production and boost in patient retention.
  • Migrated practice management and patient records from old EMR system to new operating system; facilitated the office training ensuring seamless adoption of new system for enhanced practice management.
  • Executed patient billing responsibilities, acting as liaison with ICBC, WCB, commercial insurances, and patients to ensure patient and practice satisfaction.
  • Coordinated seamlessly between front and back-office operations, preparing treatment rooms, sterilizing equipment, and providing necessary paperwork/forms ensuring smooth patient experience and practitioner support.
  • Expanded practice's digital presence through strategic social media management, enhancing patient engagement and clinic visibility.

Sales Team Lead

Upstat Marketing
  • Provided leadership and training for team members in customer service, sales, products, and promotions; driving performance through strategic goal-setting and motivational tactics.
  • Fostered team cohesion through daily meetings, addressing challenges and enhancing product knowledge. Set daily and weekly sales targets, leading and motivating the team to achieve them with support and fun competitions to boost team morale.
  • Devised creative approaches to lead generation and follow-up, expanding client base.

Barista

Starbucks
  • Prepared high-quality beverages following standardized recipes and customer preferences.
  • Provided exceptional customer service, ensuring a positive experience for every guest.
  • Maintained cleanliness and organization of workstations to adhere to health standards.
  • Operated espresso machines and brewing equipment efficiently while troubleshooting minor issues.

Lifeguard and Swim Instructor

Nelson District Community Centre
  • Monitored pool activities to ensure safety and compliance with regulations.
  • Responded quickly to emergencies, providing first aid and CPR as required.
  • Educated patrons on pool rules and safe swimming practices.
  • Conducted routine equipment checks to maintain operational readiness.
  • Designed and implemented engaging swim lesson plans tailored to all skill levels.
  • Supervised and trained junior instructors in effective teaching techniques and safety protocols.
  • Evaluated individual swimmer progress and provided constructive feedback for improvement.
  • Streamlined communication between parents, students, and staff by organizing regular progress reports and updates on swimmer achievements.

Education

Business Administration - Human Resources

BCIT
01-2029

High School Diploma -

L.V Rogers Secondary
06-2012

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge and experience with multiple EMR systems
  • Detail-oriented
  • Proficiency in Microsoft office
  • Medical reception
  • Office administration
  • Managing patient records
  • Patient scheduling
  • Insurance billing
  • Sales and team management
  • Multitasking and organization
  • Computer skills
  • Problem-solving

Timeline

Medical Office Assistant

Precisioncare Physiotherapy

Sales Team Lead

Upstat Marketing

Barista

Starbucks

Lifeguard and Swim Instructor

Nelson District Community Centre

Business Administration - Human Resources

BCIT

High School Diploma -

L.V Rogers Secondary

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Kiandra McLaren