Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kiandokht Shirkavand

Halifax,NS

Summary

Accomplished Team Leader Manager at The Highlander Spa, adept in client relationship building and makeup application, significantly enhanced customer satisfaction and team productivity. Skilled in sales expertise and flexibility, successfully aligned departmental objectives with corporate vision, demonstrating a results-driven approach and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Team Leader Manager

The Highlander Spa
03.2024 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Beauty Boutique Expert

Shoppers Drug Mart
06.2021 - Current
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Collaborated with team members for efficient store operations, resulting in a well-maintained retail space.
  • Handled cash register transactions accurately, maintaining financial integrity within the boutique setting.
  • Stayed current on industry trends and product advancements, providing knowledgeable advice to clients.

Makeup Artist

Self Employed
01.2021 - Current
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.

Server

360 Lounge
06.2020 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Undergrad - Neuroscience

Dalhousie University
Halifax, NS

Skills

  • Makeup product knowledge
  • Makeup Application
  • Client Relationship Building
  • Upselling strategies
  • Flexibility and Adaptability
  • Sales expertise

Languages

English
Full Professional
Farsi
Native or Bilingual

Timeline

Team Leader Manager

The Highlander Spa
03.2024 - Current

Beauty Boutique Expert

Shoppers Drug Mart
06.2021 - Current

Makeup Artist

Self Employed
01.2021 - Current

Server

360 Lounge
06.2020 - 05.2021

Undergrad - Neuroscience

Dalhousie University

Similar Profiles

CREATE PROFILE
Kiandokht Shirkavand