Kiana Paula Mendoza

Counter Agent

• Verified passenger identification cards/passports and ensured compliance with airline policies.
• Tagged personal and carry-on items accurately and efficiently.
• Managed check-in and check-out operations for passengers and cargo.
• Weighed luggage and applied proper charges in accordance with airline regulations.
• Reviewed and corrected ticket reservations, identifying and resolving system errors.

Gate Agent

• Managed flight documentation, tracked inbound flights, and set up boarding gates.
• Conducted ID verification and boarded passengers efficiently.
• Ensured all required travel documents were completed before departure.
• Announced flight updates, cancellations, and gate changes via public address system.
• Complied with all safety regulations while assisting passengers during the boarding process.

Gate Control

• Served as the communication link between flight crews, ramp agents, and gate staff.
• Oversaw boarding logistics to ensure smooth flight departures.
• Performed seat checks and finalized load reports to support on-time performance.

Arrival Agent

• Handled arrival baggage operations, assisted passengers with delayed or missing luggage.
• Recovered and processed unclaimed baggage.
• Delivered timely arrival and departure updates using public address systems.
• Tracked and resolved luggage issues, providing swift and courteous support to customers.

Aircraft Groomer

• Cleaned RON (Remain Overnight) aircrafts thoroughly, including vacuuming, disinfecting, and restocking.
• Maintained lavatories, removed waste, and replaced cabin supplies for the next flight.

Additional Duties

• Delivered outstanding customer service, assisting with flight changes, luggage concerns, and general inquiries.
• Supported accessibility by assisting elderly and disabled passengers with wheelchairs.
• Fostered teamwork during peak travel times to maintain service efficiency.
• Welcomed passengers and provided directions and airport guidance.
• Defused tense situations with empathy and clear communication, resolving customer concerns with professionalism.

• Proficient in operating cash registers and processing payments accurately and efficiently.
• Operated fuel pumps and filled vehicle tanks with gasoline or diesel fuel.
• Performed opening and closing duties including counting cash drawers, restocking supplies.
• Performed inventory checks as well as monitoring and ordering supplies restocked as necessary to maintain inventory.
• Followed strict guidelines regarding security measures such as verifying identification for lottery ticket purchases.
• Communicated with customers regarding orders, comments, and complaints.
• Worked with coworkers to complete tasks.
• Created detailed reports outlining the day's financial activity for upper management review.
• Assisted in training new employees regarding store policies, procedures, and operations.
• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
• Notified employees of policy and procedure changes to promote overall compliance.
• Received product deliveries and moved materials to designated workplace locations.

• Responsible for accurately preparing and cooking pizzas and other food items according to established recipes and instructions.
• Operated cash register to process payments from customers for take-out and dine-in services.
• Demonstrated complete understanding of menu items and accurately explain it to customers
• Unpacked and stored supplies in refrigerators, freezers and storage areas.
• Performed regular cleaning duties such as mopping floors and washing dishes.
• Maintained a clean and organized work area, ensuring compliance with health regulations.