Summary
Overview
Work History
Education
Skills
References
Timeline
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Kianalyn Verador

Sacramento

Summary

Dynamic Assistant Manager with a proven track record at Juniper Apartments, excelling in resident relations and outreach marketing. Achieved over 95% occupancy through strategic leasing efforts and legal compliance. Skilled in rent collection and customer service excellence, ensuring audit-ready documentation and fostering strong community engagement.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Juniper Apartments
Sacramento
09.2024 - Current
  • Maintain 95%+ occupancy through strong leasing efforts and resident retention strategies.
  • Manage leasing files, processed applications, and ensured timely move-ins/outs and renewals.
  • Collect rent, deposits, and managed accounts related to skips, evictions, and legal notices.
  • Consult with legal counsel during eviction proceedings; ensured audit-ready documentation.
  • Collaborate with maintenance on prioritizing and completing resident work orders.
  • Maintain property models and office spaces in a tour-ready and professional condition.
  • Lead outreach marketing efforts and 'shop' competitors to stay competitive in the local market.
  • Produce assigned reports and ensure consistent accuracy in property management records.

Leasing Agent

Aspenwood Apartments
San Ramon
04.2024 - 09.2024
  • Supported all aspects of leasing operations, including tours, application processing, and eligibility verification.
  • Maintained organized resident files and contributed to tax credit compliance audits.
  • Responded professionally to resident inquiries and coordinated timely service request responses.
  • Led market research efforts and conducted outreach to drive leasing traffic.
  • Prepared lease documents and ensured units and amenities were consistently tour-ready.
  • Collaborated with Community Manager on renewals and day-to-day resident support.

Customer Service Representative II

Stanford University
Redwood City
06.2023 - 04.2024
  • Handled high volumes of inquiries with accuracy and a customer-first approach.
  • Maintained detailed records of interactions using university CRM systems for tracking purposes.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Receptionist

Landsea Homes
San Ramon
10.2022 - 04.2023
  • Coordinated with vendors, scheduled appointments, and supported onboarding logistics.
  • Assisted across HR and IT departments while managing administrative workflows.

Front Desk Receptionist

Naglee Dental
Tracy
10.2021 - 02.2022
  • Scheduled patient appointments, verified insurance, and maintained medical records with discretion and accuracy.
  • Greeted patients warmly and ensured a welcoming environment.
  • Collected patient information and verified insurance details accurately.
  • Maintained cleanliness and organization of the front desk area.

Education

High School Diploma -

Fair Housing, Snappt, ResidentIQ, On-Site

Skills

  • Resident relations
  • Rent collection
  • Lease administration
  • Outreach marketing & analysis
  • Legal Liaison
  • File Auditing
  • Insurance Oversight
  • Customer Service Excellence
  • Customer relationship management (CRM)
  • Deposit Management
  • Legal compliance
  • Data accuracy

References

References available upon request.

Timeline

Assistant Manager

Juniper Apartments
09.2024 - Current

Leasing Agent

Aspenwood Apartments
04.2024 - 09.2024

Customer Service Representative II

Stanford University
06.2023 - 04.2024

Receptionist

Landsea Homes
10.2022 - 04.2023

Front Desk Receptionist

Naglee Dental
10.2021 - 02.2022

High School Diploma -

Fair Housing, Snappt, ResidentIQ, On-Site

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Kianalyn Verador