Kiana Zolina

• Enhanced client relationships through proactive communication and issue resolution, contributing to repeat business and long-term partnerships.
• Collaborated seamlessly with cross-functional teams including finance, creative, marketing services to deliver comprehensive solutions for clients.
• Contributed to successful project outcomes by skillfully coordinating resources and meeting tight deadlines consistently.
• Streamlined internal communication processes, enhancing team efficiency and collaboration on projects.
• Managed high volumes of assets across digital, print, and OOH lines of business for Chase Bank and United Airlines.

• Boosted click rates and email opens by over 20% through creative email campaigns, aligning messaging with the brand's commitment to compelling storytelling
• Initiated a 10% increase in open rates and click rates by overhauling email templates for foundation, nonprofit, and corporate audiences, effectively enhancing audience engagement and donor retention
• Managed and oversaw an influencer marketing campaign for a new client, coordinating and executing all communications, timelines, and objectives with interior design influencers across the U.S
• Produced high-volume email campaigns and copywriting pieces, catering to the foundational and corporate audiences to improve and shape the brand image of the organization
• Conducted market research, authored industry-relevant blogs, introduced brand awareness strategies and digital marketing strategies to attract new donors and improve client retention

• Analyzed campaign performance across social platforms and developed content strategies to maximize ROI
• Developed copy for websites, social media, email newsletters, and other marketing materials for clients in beauty and lifestyle industries
• Created social media content and visual assets to optimize user engagement, grow follower base, and generate new leads
• Researched content strategies to improve SEO and drive sales traffic for luxury brands
• Developed marketing strategies to generate User Generated Content
• Content producer and content creator; styled photo shoots and worked alongside photographer

Executed administrative support, managed client-facing communications, organized and maintained proactive calendar management for a high-demand CPA

• Developed strategic media plans and outbound communication for key brand objectives to help expand the company
• Oversaw internal data management and high volume of internal and external communications between clients and the IRS
• Managed system and software for project management both internally and externally
• Acquiring hands-on experience in numerical analysis and expanding analytical abilities
• Coordinating, maintaining, and organizing highly critical and confidential information
• Developed digital and social media copywriting for email campaigns