Kiana Williams

• Conducted thorough reviews and analyses of financial records to ensure compliance with tax regulations.
• Initiated and followed up on collection actions to recover outstanding tax liabilities.
• Provided guidance and support to taxpayers regarding payment plans and resolution options.
• Collaborated with internal teams to address complex cases and improve enforcement strategies.
• Prepared detailed reports documenting case progress and outcomes for management review.

- Developed a new mentoring program that increased participant satisfaction by 40%,

demonstrating strong planning skills relevant for managing insolvency cases.

- Increased attendance at after-school programs through targeted outreach strategies showcasing

effective coordination abilities necessary for consulting Service employees regarding collection

actions.

- Documented actions associated with youth program participants ensuring data protection aligning

with minimizing violations of bankruptcy automatic stay provision or discharge order.

• Created and implemented a new mentoring program that saw a 40% increase in program satisfaction among participants
• Increased attendance at after-school programs by 30% through targeted outreach and engagement strategies
• Planning and implementing activities based on Education, Arts& Crafts, and Physical education
• Documented actions and incidents associated with youth program participants

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
• Achieved a 90% customer satisfaction rate through effective communication and problem-solving skills
• Explained benefits, features and recommendations to maximize client retention
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints

• Led a team of 7 members
• Achieved a 10% increase in sales by implementing new promotions and upselling techniques
• Improved customer satisfaction by 15% through consistent training and coaching of baristas on service standards
• Increased customer retention by 25% by building strong relationships with regular customers