Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Kiana Tan

Calgary,Alberta

Summary

Dedicated and highly motivated student with exceptional interpersonal skills, adaptability, and a strong work ethic. I have a work background in which I am adept at working effectively both unsupervised and as part of a team, with a desire to take on new challenges. Posses excellent customer service, multitasking, and time management abilities, committed to giving every customer a positive and memorable experience. Quick to master new skills and eager to contribute to the success of the team at Tops Pizza & Steakhouse.

Overview

6
6
years of professional experience

Work History

Showjumping Instructor

Paramount Equestrian Centre Ltd.
Calgary, AB
09.2021 - Current
  • Adapted communication style to effectively engage with individuals of varying ages and backgrounds.
  • Maintained composure and patience in high-pressure situations, such as emergencies or addressing concerns.
  • Successfully managed multiple tasks simultaneously, including facilitating lesson plans with horses while fostering a safe environment for students.
  • Actively listen to concerns and feedback, demonstrating empathy and understanding in all interactions.

Volunteer

Paramount Equestrian Centre Ltd.
Calgary, AB
07.2019 - 08.2021
  • Greeted clients upon arrival at the facility, providing informative sessions on horse care and safety, addressing questions about the facility's offerings, and promptly responding to any concerns raised.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Resolved complaints or issues using strong customer service and engagement skills.

Volunteer

Calgary Public Library
Calgary, AB
07.2018 - 08.2019
  • Maintained a customer service-orientated approach by focusing on meeting the needs of a diverse group of people of all ages, conveying instructions clearly.
  • Provided assistance to staff in the daily operations of the organization.
  • Collaborated with other volunteers to create a positive work environment.
  • Offered support and assistance to community members.

Education

Bachelor of Commerce - Business

University of Calgary
Calgary, AB

Skills

  • Strong Interpersonal Skills
  • Customer-Focused Communication
  • Conflict Resolution
  • Time and Stress Management
  • Customer Service
  • Adaptability and Flexibility

Affiliations

  • Competitive Showjumper
  • Photographer

References

References available upon request.

Timeline

Showjumping Instructor

Paramount Equestrian Centre Ltd.
09.2021 - Current

Volunteer

Paramount Equestrian Centre Ltd.
07.2019 - 08.2021

Volunteer

Calgary Public Library
07.2018 - 08.2019

Bachelor of Commerce - Business

University of Calgary

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Kiana Tan