Summary
Overview
Work History
Education
Skills
Customerserviceexperience
State
City
References
Timeline
Generic

KIANA SCHAFFER

Mississauga,ON

Summary

Personable and dedicated Customer Service Representative with extensive industry experience. Solid team player adept at establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Excel in communication, problem-solving, and time management to ensure smooth processing of all inquiries.

Overview

3
3
years of professional experience

Work History

Warehouse Administrator

TG Appliance
Brampton, Ontario
01.2024 - Current
  • Communicated effectively with internal teams regarding inventory availability, product locations.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Prepared documents, such as reports and invoicing, using Microsoft Office Suite applications.
  • Scheduled appointments and pickups for delievery companies and customers.

Operations Consultant

Sephora
01.2022 - Current
  • Coordinated and managed project tasks to ensure project delivery within timelines
  • Ability to multi-task, while being attentive to the needs of clients and the business
  • Work independently in a timely manner to complete tasks at hand
  • Take leadership roles when needed as well as team player mentality when it comes to merchandising as well as inventory, and overall sales positions.

Operations Associate

Aritzia
Halton Hills, Ontario
10.2023 - 01.2024
  • Managed daily operations with the team, ensuring quality standards were met.
  • Investigated root causes of errors or delays in order fulfillment processes and recommended solutions.
  • Analyzed data to identify trends in order processing times and customer complaints.

Vintage picker

Bank & Vogue
01.2022 - 01.2022
  • Increased operations efficiency through execution of improvement processes
  • Packaged and sent deliveries, scanned packages and updated orders in internal database
  • Updated inventory and production information using Google Sheets, docs for management.

Education

MMCA -

Sheridan College Institute of Technology

Skills

  • Efficient and Detail-Oriented
  • Problem Resolution
  • Data Entry
  • Understanding customer needs
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Microsoft Excel
  • Computer Proficiency
  • Customer service and retention
  • Deadline Management
  • Time Management

Customerserviceexperience

  • Beauty Advisor, 2021, 2022
  • Customer Service Representative, 2017, 2021

State

ON

City

Mississauga

References

References available upon request.

Timeline

Warehouse Administrator

TG Appliance
01.2024 - Current

Operations Associate

Aritzia
10.2023 - 01.2024

Operations Consultant

Sephora
01.2022 - Current

Vintage picker

Bank & Vogue
01.2022 - 01.2022

MMCA -

Sheridan College Institute of Technology

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KIANA SCHAFFER