Kiana Ordonez
Murrieta
Summary
Proficient and adaptable professional with a background in patient/client relations and electronic health records. Skilled in multi-line phone operations and cash handling, committed to maintaining confidentiality and delivering high-quality service.
Overview
1
1
year of professional experience
Work History
Receptionist
Donohoe Chiropractic
Murrieta, CA
10.2023 - 12.2024
- Managed patient check-ins and appointments, ensuring efficient scheduling and flow.
- Handled multi-line phone system, directing calls to appropriate staff members.
- Maintained accurate patient records in electronic health record (EHR) system.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Conducted IgG blood testing on patients to identify food sensitivities and intolerances.
- Assisted with clinical patient care duties, including recording vital signs and providing supervised ultrasound therapy for breastfeeding patients with mastitis under office protocols.
Education
Associate of Science - Science
Mount San Jacinto Community College
Temecula, CA12-2026
Skills
- Verbal and written communication
- Patient/Client relations
- Appointment scheduling
- Multi-line telephone operation
- HIPAA compliance
- Payment collection
- Medical records management
- Customer service
- Organization and time management
- Adaptable and flexible
- Staff leadership
- Proficient in Microsoft Word, Excel, PowerPoint, Google Workspace, Electronic Medical Records (EMR); patient scheduling systems, and office communication tools
Timeline
Receptionist
Donohoe Chiropractic
10.2023 - 12.2024
Associate of Science - Science
Mount San Jacinto Community College