Kiana Lee
Toronto,ON
Summary
Dedicated hospitality professional with a strong emphasis on customer satisfaction and teamwork. Adept at building relationships with patrons and ensuring smooth operations through effective communication and problem resolution.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
The Goodman
Toronto, ON
01.2025 - Current
- Oversaw daily department operations, facilitating smooth workflow and on-time task completion.
- Organized workspace to enhance efficiency and support team productivity.
- Communicated with management regarding inventory outages to ensure timely replenishment.
Server
The Clay Restaurant
Toronto, ON
03.2025 - 06.2026
- Increased customer satisfaction through prompt responses to inquiries
- Cultivated strong relationships with regular customers through tailored service. with regular customers.
- Established organized workspace to enhance operational efficiency
Server / Bartender
Scaddabush Italian Kitchen
London, ON
02.2024 - 12.2025
- Served patrons food and beverages, enhancing their dining experience with a positive and friendly demeanor.
- Provided menu recommendations, leveraging comprehensive knowledge to enhance guest satisfaction.
- Maintained dining ambiance by adjusting lighting and music levels to create a welcoming atmosphere.
Server
Delilah's
London, ON
03.2022 - 09.2024
- Resolved customer issues to maintain satisfaction and loyalty.
- Described Food & Beverage options to enhance customer selection experience.
- Operated cash register and restocked inventory to ensure smooth service.
Education
Hospitality; Hotel & restaurant Management
Humber Institute of Technology & Advanced Learning
Etobicoke, ON03-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
Certification
Standard First Aid and CPR/AED level C 2022, Smart Serve 2022, Food Safe 2021
Timeline
Server
The Clay Restaurant
03.2025 - 06.2026
Server
The Goodman
01.2025 - Current
Server / Bartender
Scaddabush Italian Kitchen
02.2024 - 12.2025
Server
Delilah's
03.2022 - 09.2024
Hospitality; Hotel & restaurant Management
Humber Institute of Technology & Advanced Learning