Kiana Khazai
Los Angeles
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
5
5
years of professional experience
Work History
Intern Creator Outreach and Partnerships
Answrr AI
Remote
01.2026 - Current
- Established collaborations with influencers across various popularity tiers.
- Created and maintained a comprehensive spreadsheet to track influencer engagements.
- Conducted research on industry trends to support project initiatives.
Receptionist
Sugar Nails
Los Angeles, CA
08.2023 - Current
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
Cashier
Burger Lounge
Los Angeles, CALIFORNIA
08.2022 - 12.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
- Provided excellent customer service by greeting customers and offering assistance.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Operated the POS system efficiently to ensure accurate transactions.
- Built and maintained positive working relationships with co-workers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships to support satisfaction and loyalty.
- Accurately processed customer payments using cash, credit cards, and checks.
Office Assistant
Imperial Design Group
Gardena, CALIFORNIA
06.2021 - 12.2021
- Coordinated office operations and procedures to facilitate workflow and efficiency.
- Scheduled appointments, maintaining calendars for personnel.
- Supported staff by performing data entry and completing administrative duties.
- Sorted mail on daily basis and distributed to respective departments in timely fashion.
- Managed calendar appointments for multiple staff members ensuring all deadlines were met.
- Sorted and indexed information, setting up and maintaining specialized filing systems.
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Prepared invoices for payment processing and tracked accounts receivable and payable activities.
Education
Bachelor of Arts - Public Relations And Advertising
University of Southern California
Los Angeles, CA05-2027
Associate of Science - Sociology
Santa Monica College
Santa Monica, CA06-2025
High School Diploma -
Palisades Charter High School
Pacific Palisades, CA06.2023
Skills
- Money Handling
- Time Management Skills
- Goal-Setting and Achievement
- Cleaning and Sanitizing
- Product and Service Sales
- Guest Inquiries
- Verbal and Written Communication
- Customer Service
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Computer skills
- Multitasking and organization
- Goal-oriented mindset
- Interpersonal and social skills
- Attention to detail
- Creative and resourceful
- Flexible schedule
- Client relationships
- Professionalism and etiquette
- Public speaking
- Complex Problem-solving
Languages
Persian - Advanced
English - Fluent
Timeline
Intern Creator Outreach and Partnerships
Answrr AI
01.2026 - Current
Receptionist
Sugar Nails
08.2023 - Current
Cashier
Burger Lounge
08.2022 - 12.2022
Office Assistant
Imperial Design Group
06.2021 - 12.2021
Bachelor of Arts - Public Relations And Advertising
University of Southern California
Associate of Science - Sociology
Santa Monica College
High School Diploma -
Palisades Charter High School