KIANA KARIMI
Vancouver,BC
Summary
Experienced RN with over 6 years in urgent and primary care, currently serving as Interim Clinical Coordinator at City Centre UPCC since May 2025. Known for a compassionate, transformational leadership style with a strong focus on team development, mentorship, and interprofessional collaboration. Plays a key role in aligning UPCC operations with VCH policies, standards, and practices across other urgent care centres. Holds a Master of Public Health and advanced training in VCH Simulation Facilitation and Education Pathways 2 and 3. Recognized for strengths in workflow optimization, strategic planning, and conflict resolution.
Overview
10
10
years of professional experience
Work History
Interim Clinical Coordinator
City Center Urgent Primary Care Center
05.2025 - Current
- Full-time position.
- Stepped into the charge nurse role between November 2024 and May 2025 following a clinical coordinator role vacancy, supporting clinic operations during the relocation to a new facility and EMR transition. In May 2025, officially stepped into the interim clinical coordinator position.
- Spearheaded the transition from Profile EMR to Cerner CST; arranged and facilitated multiple training sessions for RNs and MOAs, supported staff in workflow adaptation, and acted as the CST point person for issue escalation and PSLS documentation.
- Co-led operational setup of the new clinic in December 2024, including designing and implementing set up of clinical spaces (exam rooms, laboratory alcove, procedure room, eye exam room) in accordance with VCH infection control and clinical standards.
- Reported clinical operations updates and issues to the manager to ensure effective communication and timely decision-making.
- Identified the need for, defined, and implemented new RN roles and related workflows (Flow Nurse, RAZ Nurse, MOAs, Providers) in supervision of our manager, regional educator, and operational director to ensure alignment with VCH-led urgent and primary care centres.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Coordinated continuing education opportunities for staff members to stay current on best practices.
- Designed daily RN schedules to promote seamless nurse flow throughout the significantly larger clinic, ensuring safe and concurrent RN coverage at the front, triage, and care team station.
- Created checklists, visual cues, and quality control systems for documentation, point-of-care testing (POC), and equipment maintenance.
- Initiated and currently lead weekly audits for laboratory and diagnostic imaging results to ensure compliance with workflows established with external partners and City Centre UPCC and timely follow-up when identifying gaps.
- Monitor and support the implementation of the Patient Assessment and Intake (PAI) process to promote patient access to primary care providers and ensure proper follow-up documentation.
- Supervise and mentor nursing and MOA staff; manage scheduling to ensure appropriate staffing levels, proactively address shortages—including overtime and ISN approvals. Maintain and update provider schedules, and promptly report provider staffing issues to the manager and medical coordinator.
- Provided onboarding and mentorship support to new staff, supporting mandatory certifications such as CTAS, N95 fit testing, and violence prevention in coordination with the regional education team.
- Managed vaccine inventory, ordering, and cold chain monitoring for Tetanus, Diphtheria, and Rabies immunizations.
- Act as a key liaison to create workflows between the on-site diagnostic imaging partners (X-ray and ultrasound departments), our clinic, and other UPCCs to coordinate multi-site access to DI services, coordinate patient care, and ensure continuity of services.
- Work closely with MOAs to maintain a safe, organized, and patient-centered environment.
- Maintain regular communication with CST advisors, Providers, RNs, MOAs, and management to align on clinical practice updates and site operations.
- Actively collaborate with regional educators and other clinical coordinators to align clinic workflows and resources with broader urgent care standards across the region.
- Consistently escalate facilities or IT concerns to the appropriate channels to minimize risk to patient safety or care delivery.
Registered Nurse
City Center Urgent Primary Care Center
09.2019 - 05.2025
- Full-time position.
- Consistently served in the Charge Nurse role, fostering a collaborative environment to support integrated, patient-centered care.
- Regularly trained and mentored newly hired and student nurses, providing clinical guidance and feedback to instructors, managers, and the clinical coordinator.
- Proactively identified opportunities to improve care delivery, leading discharge planning initiatives and developing a comprehensive discharge resource manual covering common conditions seen in urgent care.
- Organized and led staff development sessions in collaboration with the manager, including paid LearningHub training on immunizations, supporting ongoing staff education during the COVID-19 pandemic and beyond.
- Delivered evidence-based, trauma-informed care for patients with a wide range of urgent health concerns—including infections, sprains, asthma exacerbations, and minor pediatric injuries—while ensuring cultural safety in all patient interactions.
- Maintained clear, compassionate communication with patients, families, and interdisciplinary teams. Acted as a key resource for clinic staff and a go-to person for conflict resolution. Responded promptly to emergencies, applying advanced CPR and Non-Violent Crisis Intervention techniques to stabilize patients and ensure safety for all.
Registered Nurse
Emergency Department, Ridge Meadow’s Hospital
08.2019 - 06.2020
- Part-time position.
- Provided RN care independently to patients admitted within transition zone of ED. Managed patient caseloads effectively, ensuring timely interventions, high-quality nursing care, and thorough follow-ups to improve patient outcomes.
- Collaborated with physicians and interdisciplinary teams to create comprehensive patient care plans and deliver appropriate treatment, resulting in better health outcomes.
- Educated patients, families and caregivers on diagnosis, treatment options, disease process, and management and lifestyle options.
- Administered medications, blood products, and iron transfusions via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Mental Health Case Worker
Salvation Army
09.2015 - 06.2018
- Part-time position.
- Developed and monitored case management plans, provided advocacy services, and ensured client compliance with program rules.
- Conducted client assessments. Implemented behavioural interventions, crisis management, and stabilization strategies. Identified and documented maladaptive behaviours, provided emotional support, and facilitated sessions on various personal development topics.
- Coordinated medical appointments and referrals to external services, and contributed to case conferences.
- Coordinated transportation and promoted client participation in community activities. Contributed to developing and implementing program plans, attended team meetings, and maintained open communication with program supervisors and directors.
- Prepared reports, maintained records, and ensured compliance with organizational policies and procedures. Provided input for program improvements and filled in for Lead Support Worker when required.
- Ensured safety protocols were followed and reported incidents of abuse, administered medications, and responded to emergencies using non-violent crisis intervention, first aid, and CPR training.
Clinical Skills Laboratory Resource Person
University Of Victoria
09.2015 - 01.2018
- Part-time position.
- Assisted with running simulations and day-to-day operations of clinical skills laboratory while collaborating efficiently and proactively with clinical instructors and students.
- Mentored nursing and social work students in practicing clinical skills using theory and hands-on practice.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Master in Public Health (MPH) -
University of Waterloo
Waterloo, ON06.2022
Bachelor of Science in Nursing (BSN) -
Aurora College At University of Victoria
Yellowknife, NT05.2018
Skills
- Leadership & Team Management
- Staff Mentorship & Interdisciplinary Collaboration
- Education Planning & Clinical Teaching
- Quality Improvement & Workflow Optimization
- Crisis Intervention & Conflict Resolution
- Patient-Centered & Culturally Competent Care
- Indigenous Cultural Safety & EDI
- Strong Verbal & Written Communication
Certifications Registrations
- Certified ACLS Provider, expires 01/2025
- Certified BLS-HCP Provider, expires 12/2024
- VCH Certified Simulation Facilitator, completed 04/2024
- VCH Certified - Educator Pathways 2 Course (currently ongoing)
- VCH Certified - Educator Pathways 3 Course, completed 05/2024
- Current Practicing RN with BC College of Nursing Professionals (BCCNP), 0977672
- National Council Licensure Examination (NCLEX-RN), completed 06/2018
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Relevant Graduate Level Course Work
Management and Administration of Public Health Services: HLTH 609
Acquired knowledge in strategic planning, organizational design, human resource management, operation planning, budgeting, financial management, and project management.
Health and Risk Communication in Public Health: HLTH 608
Studied applications of health communication and risk communication.
Foundations of Public Health: HLTH 602A
Mastered approaches to health program evaluation, critical appraisal of evidence, and the implications of artificial intelligence for public health.
Social, Cultural, and Behavioral Aspects of Public Health I: HLTH 607
Developed understanding of the social, cultural, and behavioral foundations of public health and their contributions to intervention planning and implementation.
Health Policy: HLTH 603
Conducted a critical analysis of health policy formulation, implementation, and evaluation related to population health initiatives and health services delivery.
Capstone Integrative Seminar for Public Health - VCH: HLTH 602B
Developed a mass media campaign addressing anti-Asian racism during the COVID-19 pandemic for Vancouver Coastal Health, integrating environmental scan findings and a comprehensive literature review.
Research Tools for Public Health: HLTH 618
Developed skills in knowledge translation and mobilization strategies.
Quantitative Methods and Analysis: HLTH 605B
Gained expertise in simple and multiple linear regression, analysis of categorical data, simple and multiple logistic regression, and survival analysis.
Population Intervention for Disease Prevention and Health Promotion: HLTH 617
Learned effective design, selection, and implementation of public health interventions addressing environmental, social, and behavioral risk factors.
Professional Experience Practicum: HLTH 640
Produced a Summary and Recommendations report on the social determinants of alcohol use and interventions reducing its consumption among Canadians, presented to the Canadian Cancer Society.
Relevant Projects
Research Poster Presentation: The Growing Crisis of Cardiovascular Disease Among Indigenous Populations of Northern Canada, Yellowknife December 2017 - January 2019
- Conducted in-depth research and rigorous statistical analysis to investigate the escalating challenge of cardiovascular disease within Indigenous communities across Northern Canada.
- Leveraged a diverse array of scholarly articles sourced from reputable research engines to inform the research process and ensure comprehensive analysis.
- Skillfully synthesized research findings and statistical data to derive actionable insights into the complexities of cardiovascular health disparities.
- Presented the culmination of research efforts through a visually compelling and informative poster presentation during Research Day, effectively engaging faculty, fellow students, and the broader public audience.
Leadership Project: Creation and Presentation of Way-Finding Report: Stanton Territorial Hospital Renewal Project Team, Yellowknife September 2017 - November 2017
- Led the creation of a comprehensive report of recommendations addressing way-finding for the Surgical Department of the new Stanton Territorial Hospital building.
- Conducted scholarly research and comparative analysis of way-finding methods national hospitals use to inform recommendations.
- Developed an interactive Prezi presentation to visually communicate research findings.
- Successfully presented the report to Stanton Territorial Hospital stakeholders and the hospital's renewal project team, receiving positive feedback.
- Utilized report recommendations to influence way-finding designs for the Surgical Department.
Health Promotion Project: Created Youth Educational Book on Oral Health November 2017
- Produced a colored picture book with simplified text covering various oral health topics, leveraging professional advice and scholarly research.
- Engaged a local children's group in learning about the book following the lesson plan, assessing comprehension through interactive question/answer sessions and drawing activities.
- Incorporated children's drawings into the book and distributed oral health kits donated by a local dental office as rewards.
Community Project: Creation of Esther Profiles for Stanton Territorial Hospital in Yellowknife
January 2017 - April 2017
- Collaborated with the Chief Operating Officer (COO) of Stanton Territorial Hospital to develop Esther profiles representing patient perspectives on healthcare delivery gaps.
- Designed interview questions and interviewed over 40 clients specific to surgical and emergency units.
- Identified gaps, including long wait times for surgical services and overuse of emergency services due to limited access to timely primary care.
Computer Skills Proficiency
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Data Analysis Software: SAS and R
- Electronic Medical Records (EMR) Systems: Profile EMR and Cerner (CST)
- Social Media Management: Facebook, Instagram, TikTok
- Internet Research and Navigation
- Website Development: Proficient in website creation using WordPress and GoDaddy
References
Will be provided upon request.
Timeline
Interim Clinical Coordinator
City Center Urgent Primary Care Center
05.2025 - Current
Registered Nurse
City Center Urgent Primary Care Center
09.2019 - 05.2025
Registered Nurse
Emergency Department, Ridge Meadow’s Hospital
08.2019 - 06.2020
Mental Health Case Worker
Salvation Army
09.2015 - 06.2018
Clinical Skills Laboratory Resource Person
University Of Victoria
09.2015 - 01.2018
Master in Public Health (MPH) -
University of Waterloo
Bachelor of Science in Nursing (BSN) -
Aurora College At University of Victoria
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