- I enjoy cooking for friends and family gatherings
- Baking
- Music
- Reading
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Gardening
- I participate in a variety of outdoor recreational activities
- Passionate about balancing physical health with mental and emotional wellness
- Video Gaming
KIANA HUIHUI
Galt
Summary
Professional team leader with strong background in managing overnight operations. Known for fostering team collaboration and driving results through efficient processes. Reliable and adaptable, consistently meeting changing business needs while maintaining high standards. Skilled in conflict resolution and operational oversight.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Overnight Team Lead
Walmart
10.2023 - 02.2025
- Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Established rapport with vendors, streamlining delivery processes and improving overall supply chain efficiency during overnight hours.
- Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
- Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Supported company initiatives related to sustainability efforts, waste reduction programs, or energy conservation measures on-site during the night shift.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Championed continuous improvement efforts within the overnight team, reinforcing a culture of excellence and commitment to best practices.
- Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
- Earned recognition from senior leadership for consistently surpassing performance expectations and maintaining a high level of team morale.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
- Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
Assistant Store Manager Trainee
Restored Boutique
03.2022 - 09.2023
- Provided ongoing training to team members, fostering skill development and continuous learning opportunities.
- Improved customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Implemented loss prevention measures, reducing instances of theft or damage to store merchandise significantly.
- Contributed to the overall success of the store by consistently going above and beyond to meet customer expectations, resulting in increased loyalty and repeat business.
- Worked closely with the store manager to create promotional events and marketing campaigns that attracted new customers and increased brand awareness.
- Coordinated daily tasks with staff members, ensuring timely completion of responsibilities while maintaining a high level of productivity.
- Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
- Improved employee retention by cultivating a positive work environment through team-building activities and open communication channels.
- Spearheaded visual merchandising efforts, creating eye-catching displays that showcased products effectively while enhancing the overall shopping experience for customers.
- Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
- Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
- Resolved conflicts among staff members efficiently, promoting a positive work environment that fostered teamwork and collaboration.
- Developed strong relationships with vendors to negotiate optimal pricing for merchandise procurement.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Shift Supervisor, Rx
CVS Pharmacy
05.2021 - 02.2022
- Assisted in the development of policies and procedures for improved workflow efficiency within the pharmacy department.
- Implemented loss prevention strategies within the pharmacy department to minimize theft and financial discrepancies.
- Collaborated with pharmacists to ensure proper drug storage, handling, and dispensing procedures were followed consistently.
- Ensured compliance with state and federal regulations, maintaining up-to-date knowledge of changing laws affecting pharmacy operations.
- Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
- Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
- Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
- Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
- Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Effectively prioritized tasks and organized workflow to increase efficiency.
CAP 1 Supervisor
Walmart
07.2018 - 12.2020
- Collaborated with cross-functional teams to drive process improvements and increase operational efficiency.
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Directed replenishment of merchandise and supplies, maintained stockroom and engaged in receiving functions.
- Analyzed sales data to identify trends and adjust stocking levels accordingly for optimal product availability.
- Led by example, demonstrating strong work ethic while maintaining high standards for quality control throughout daily operations.
- Kept team members aware of stock availability and arrivals of new product.
- Boosted customer satisfaction by addressing and resolving concerns in a timely and professional manner.
- Provided clear communication to management regarding product levels and other needs.
- Promoted a culture of collaboration and accountability, fostering strong teamwork across the team.
- Maintained open lines of communication with upper management, providing regular updates on team progress towards goals attainment.
- Coached and mentored team members, fostering a positive work environment that encouraged growth and development.
- Streamlined inventory management processes for improved accuracy and reduced stock discrepancies.
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Monitored sales floor activity, identifying opportunities for improvement and taking corrective action when necessary.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Trained and oriented associates to maximize team performance.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ11-2027
Skills
- Team motivation
- Strong leadership
- Employee engagement
- Scheduling expertise
- Problem-solving
- Time management
- Multitasking Abilities
- Adaptability and flexibility
- Decision-making
- Relationship building
- Customer relationship management
- Continuous improvement
Certification
- Forklift Certification
- Certified Nursing Assistant (CNA)
Interests
Timeline
Overnight Team Lead
Walmart
10.2023 - 02.2025
Assistant Store Manager Trainee
Restored Boutique
03.2022 - 09.2023
Shift Supervisor, Rx
CVS Pharmacy
05.2021 - 02.2022
CAP 1 Supervisor
Walmart
07.2018 - 12.2020
Bachelor of Science - Psychology
University of Phoenix
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