Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiana Francis

Pasadena

Summary

Dynamic professional with a strong background in hospitality, focused on delivering exceptional customer service in high-pressure environments. Proven ability to manage event logistics and enhance guest experiences, contributing to overall business growth and customer satisfaction.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Banquet Server

The Maybourne Beverly Hills
Beverly Hills
01.2024 - Current
  • Greeted guests upon arrival, ensuring a warm welcome and addressing needs throughout event.
  • Tray passed food and beverages to guests, enhancing guest experience at high-profile events.
  • Set up banquet tables according to event specifications and themes, contributing to a cohesive and appealing atmosphere.

Server

Alinea Restaurant
Beverly Hills
07.2025 - 08.2025
  • Provided outstanding guest service throughout multi-room dining experience, enhancing overall satisfaction.
  • Shared in-depth knowledge of sixteen course menu and wine pairings, guiding guests in their selections.
  • Described ingredients and cooking methods for each course, enriching guest understanding and appreciation.

Server

The Terrace
Beverly Hills
03.2024 - 08.2025
  • Promoted daily specials and menu items to guests, increasing guest engagement and sales.
  • Coordinated with back of house staff to facilitate accurate and timely meal preparation.
  • Executed opening and closing duties, including setting up dining area and restocking supplies to enhance service readiness.

Server

Rocco’s Tavern
Pasadena
02.2021 - 01.2023
  • Delivered excellent customer service, fostering positive relationships with guests.
  • Processed guest orders accurately and efficiently using point-of-sale systems, enhancing overall dining experience.
  • Ensured compliance with health and safety regulations, contributing to safe dining environment for guests.

Education

Associate of Science - Business Administration

Pasadena City College
Pasadena
07-2019

High School Diploma -

CIS Academy
Pasadena, CA
05-2014

Skills

  • Menu expertise
  • Point-of-sale management
  • Order accuracy
  • Event setup
  • Cash handling experience
  • Time management
  • Attention to detail
  • Effective communication

Certification

  • Food Handler Certificate
  • Responsible Beverage Service Certificate

Timeline

Server

Alinea Restaurant
07.2025 - 08.2025

Server

The Terrace
03.2024 - 08.2025

Banquet Server

The Maybourne Beverly Hills
01.2024 - Current

Server

Rocco’s Tavern
02.2021 - 01.2023

Associate of Science - Business Administration

Pasadena City College

High School Diploma -

CIS Academy
Kiana Francis