Kiana Amini
North Vancouver,BC
Summary
Dedicated and dependable employee with strong work ethic, known for effectively managing fast-paced environments by utilizing slow periods efficiently. Demonstrates meticulous attention to detail, ensuring organized, clean, and safe work space. Very detail oriented, will make sure the job is done properly and efficiently the first time. Eager to contribute and expand my skills.
Overview
8
8
years of professional experience
Work History
Lead Visual Merchandiser
Herschel Supply Co
11.2023 - Current
- Overseeing budget allocation for all aspects of visual merchandising projects, delivering high-quality outcomes within financial constraints.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Gathered and analyzed data to assess customer preferences and trends in order to capitalize on current market conditions.
- Increased sales and brand awareness by designing eye-catching window displays and in-store merchandising.
- Presented store update suggestions and layouts to management and stakeholders.
- Created build-outs in different store areas to highlight latest trends and current promotions.
- Proposed new ideas and concepts to enhance merchandise displays.
- Maintained consistent brand identity across multiple retail locations, ensuring a unified shopping experience for customers.
- Developed cost-effective solutions for store displays to keep costs low and maximize profitability
Key Holder
Herschel Supply Co
11.2021 - 11.2023
- Extensively learning company's products and gaining brand knowledge
- Providing exceptional customer service, upholding company's standards and portraying its culture
- Implementing organizational skills on inventory front and back end
- Operating software systems used by company for purchasing, closing and data analysis (Shopify, Lightspeed, Excel)
- Ensuring a positive and enthusiastic attitude in the workplace to maintain a healthy work environment
- Promoted to assist with visual merchandising for Herschel's flagship store on Robson Street
- Executing and overlooking the layout of the store
- Work closely with headquarters to host events at different Herschel stores, partnering with organizations such as Sofar, Nemesis etc...
Head Office Customer Care Center
ALDO
02.2021 - 11.2021
- Processed customer complaints related to products and services over Live calls, Chats, and emails
- Problem solving in a fast-paced environment, making sure customers concerns get resolved within first person contact
- Balanced customer emails, while having two live chats open simultaneously
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked with software's such as Excel, Omin, Cisco SAP daily
- Tackled remote work for the first time efficiently and effectively.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Assistant Manager
ALDO
10.2019 - 11.2021
- Effectively mitigate misunderstandings with customers which lead to excellent customer satisfaction
- Using strong interpersonal skills to successfully engage with customers and develop strong relationships which lead to receiving the highest number of positive VOC survey responses
- Taught employees to upsell and cross sell products which resulted in consistently meeting daily, weekly, and monthly sales goals
- Delegated tasks to employees based on unique skillset to achieve maximum efficiency during work hours
- Adhered to company standards while constructing visual merchandising to maximize sales
- Maintained an organized and clean store and stockroom with elevated levels of sanitation to protect the safety of employees and customers during COVID-19.
Sales Associate
ALDO
10.2016 - 10.2019
- Created a welcoming and positive environment for customers by greeting and aiding customers upon entry into the store
- Effectively communicated with customers to provide more personalized recommendations which lead to higher sales and fewer returns
- Remained updated on all promotions to relay the message to all customers
- Efficiently lead the stockroom by processing all shipments, reported discrepancies, sorted and organized merchandise which allowed for a high order of organization.
Education
Bachelor of Science -
University of Toronto
Toronto, ON04.2022
High School Diploma -
École Handsworth Secondary
North Vancouver, BC07.2016
Skills
- Customer service management
- Training and coaching
- Merchandise presentation
- Design Implementation Coordination
- Staff oversight
- Sales and marketing
- Front end operations
- Product merchandising
- Inventory oversight
- Conflict resolution
- Multi tasking
Languages
Farsi
Professional Working
Kurdish
Native or Bilingual
English
Native or Bilingual
References
References available upon request.
Timeline
Lead Visual Merchandiser
Herschel Supply Co
11.2023 - Current
Key Holder
Herschel Supply Co
11.2021 - 11.2023
Head Office Customer Care Center
ALDO
02.2021 - 11.2021
Assistant Manager
ALDO
10.2019 - 11.2021
Sales Associate
ALDO
10.2016 - 10.2019
Bachelor of Science -
University of Toronto
High School Diploma -
École Handsworth Secondary
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