Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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KIANA ABOUZIA

Vancouver,BC

Summary

High-energy and client-oriented business manager offering five years of sales and customer service experience with a focus on the service industry . Organized and motivated employee, eager to apply time management and organizational skills in various professional environments. Seeking opportunities to expand skills while facilitating company's growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Legal Assistant

LOGICA LAW
Vancouver, British Columbia
04.2022 - Current
  • Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
  • Assisted with document production and deposition preparation.
  • Organized exhibits for trial proceedings.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Performed basic bookkeeping duties including tracking payments received from clients.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

Customer Service Manager

Medlife Medical Clinic
North Vancouver, British Columbia
03.2018 - 04.2022
  • Managing Office Day-to-Day Operations.
  • Executing Medical Office Management (EMOM) Duties, such as Telus Wolf EMR (CRM), data entry, etc.
  • Surgical Assistant Duties.
  • Account Receivable, Payable, and Payroll Management.
  • Conflict Resolution.
  • Client Service Management.

Engagement Manager

Tridge Co., Ltd
Vancouver, British Columbia
10.2016 - 01.2018
  • Pioneered the initial client identification and market mapping on behalf of Tridge Co., Ltd. in Canada.
  • Work with cross-functional team members to manage the entire sales process.
  • Executed marketing plans to increase branding exposure, client website traffic, and revenue.
  • Documented best practices for engagement management processes across the organization.
  • Measured marketing campaign performance and identified strengths and weaknesses by comparing results against goals.

Customer Service Representative

Ingledew’s
Burnaby, British Columbia
09.2015 - 10.2016
  • Customer Service: Welcoming and providing information to assist customers with their shopping needs. Masterfully handled returns and other customer inquiries of the goods or services for the best customer experience, succeeded by many returning customers in results.
  • Inventory Management: I was responsible for performing inventory counts on a weekly and monthly basis.
  • POS Responsibilities: I was responsible for managing the cash registers and utilizing our POS software to minimize potential loss, whether transactional or in inventory.

Education

Bachelor of Business Administration - International Business

Capilano University
02.2020

General Science Diploma -

Douglas College
04.2016

High School Diploma -

New Westminster Secondary School
06.2012

Skills

  • People Management
  • Interactive Communication
  • Emotional Intelligence
  • Proactive Mentality
  • Detail Oriented
  • Bilingual
  • CRM / Microsoft Office / C / JAVA

Languages

English
Full Professional
Persian
Full Professional

Certification

  • BC Lifeguard Certification
  • BCFSA Mortgage Broker Certificate

Timeline

Legal Assistant

LOGICA LAW
04.2022 - Current

Customer Service Manager

Medlife Medical Clinic
03.2018 - 04.2022

Engagement Manager

Tridge Co., Ltd
10.2016 - 01.2018

Customer Service Representative

Ingledew’s
09.2015 - 10.2016

Bachelor of Business Administration - International Business

Capilano University

General Science Diploma -

Douglas College

High School Diploma -

New Westminster Secondary School

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KIANA ABOUZIA