Kian Phipps-Kenny
Vancouver,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Bartender/Food Waiter
The Tartan Arms & Mcq's
12.2022 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Warehouse Packer
UPS
07.2022 - 09.2022
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
- Picked and packed order items.
Kitchen Porter
Torbrex Inn
06.2019 - 09.2019
- Cleaned and organized kitchen stations to promote team efficiency.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Transported food items from storage areas to kitchen for prepping.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Kitchen Porter
Our Place Cafe
05.2018 - 05.2019
- Cleaned and organized kitchen stations to promote team efficiency.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Transported food items from storage areas to kitchen for prepping.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Education
Higher National Certificate - Mechanical Engineering
Heriot-Watt University
Edinburgh, Scotland05.2022
High School Diploma -
Bannockburn High School
Bannockburn, Scotland05.2021
Skills
- Phone Inquiries
- Guest Relations
- Cash Handling
- Price Memorization
- Table Preparation
- Order Accuracy
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Bartender/Food Waiter
The Tartan Arms & Mcq's
12.2022 - 09.2023
Warehouse Packer
UPS
07.2022 - 09.2022
Kitchen Porter
Torbrex Inn
06.2019 - 09.2019
Kitchen Porter
Our Place Cafe
05.2018 - 05.2019
Higher National Certificate - Mechanical Engineering
Heriot-Watt University
High School Diploma -
Bannockburn High School
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