Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kiahte Washington

Toronto,ON

Summary

Proven leader and customer service expert, adept at enhancing user experiences and operational efficiency, notably at Gatestone & Co. International. Skilled in facility maintenance and team supervision, achieving significant improvements in customer satisfaction and team productivity. Expertise in managing high-stress situations and inventory discrepancies, ensuring optimal facility functionality and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Janitorial Worker

TBM
09.2023 - Current
  • Maintain the cleanliness and hygiene of the facility, including workout areas, locker rooms, and common spaces.
  • Manage cleaning supplies and equipment, ensuring all areas are well-stocked and maintained.
  • Follow safety protocols and best practices to ensure a safe environment for staff and visitors.
  • Address and resolve maintenance and cleanliness issues promptly.

Stock/Sales Floor Associate Cashier

Petsmart
10.2020 - 01.2023
  • Processed online orders and assisted customers in finding and returning products, contributing to a positive shopping experience.
  • Managed inventory and stocked shelves, ensuring an organized and accessible store layout.
  • Provided support at cashier stations, handling transactions and addressing customer inquiries.

Customer Service Representative

Zedd Customer Solutions
07.2018 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shipping Receiver

Sport Chek
09.2017 - 07.2018
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Handled day-to-day shipping and receiving overseeing more than fifty packages per day.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Supervisor

Gatestone & Co. International
06.2016 - 08.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

No Degree - Electrician Pre-Apprenticeship

George Brown College
Toronto, ON

High School Diploma -

Cedarbrae Collegiate Institute
Scarborough, ON
06.2015

Skills

  • Customer Service Excellence: Proven track record of providing outstanding service and ensuring customer satisfaction in various settings
  • Facility Maintenance: Experienced in maintaining cleanliness, security, and functionality of facilities, including managing inventory and reporting maintenance needs
  • Leadership and Supervision: Skilled in overseeing operations, leading teams, and managing tasks effectively, including during the absence of a Coordinator
  • Recreational Programming Support: Adept at handling equipment, managing lockers, and providing tours and orientations to enhance user experience

Languages

English
Professional Working

Certification

  • Certified Occipational Health and Safety worker, TBM - 2024- current

Timeline

Janitorial Worker

TBM
09.2023 - Current

Stock/Sales Floor Associate Cashier

Petsmart
10.2020 - 01.2023

Customer Service Representative

Zedd Customer Solutions
07.2018 - 08.2019

Shipping Receiver

Sport Chek
09.2017 - 07.2018

Supervisor

Gatestone & Co. International
06.2016 - 08.2017

No Degree - Electrician Pre-Apprenticeship

George Brown College

High School Diploma -

Cedarbrae Collegiate Institute

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Kiahte Washington