Hi, I’m
Kiahna Barthe
Niagara Falls,ON
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
years of professional experience
1
Certification
Work History
Tim HortonsNiagara Falls, ON
Team Member
11.2022 - Current
Job overview
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
StarbucksNiagara Falls, ON
Barista
02.2020 - 09.2022
Job overview
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Operated cash register, collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Increased special item sales by creating daily menus with changing specials.
- Memorized official and off-menu coffee and tea preparations.
- Maintained calm demeanor during high-volume periods and special events.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Created complex, hand-crafted beverages based upon customer preferences.
Niagara Detention CentreThorold, ON
Co-Op Student
09.2021 - 11.2021
Job overview
- Balanced school with extracurricular activities and built social connections for personal and professional growth.
- Monitored daily activities to identify and manage suspicious behaviour, improper conduct and signs of conflict.
- Directed visitor sign-in, documented processes and completed appropriate visitation logs.
- Inspected cells and conducted random searches of common areas.
- Shadowed correctional officers
Education
Niagara CollegeWelland, ON
Diploma from Community And Justice Services
06.2022
Mohawk CollegeHamilton, ON
Certificate from Office Administration General
02.2020
Skills
- Professional and mature
- Customer-oriented
- Cash handling ability
- Team Supervision
- Attention to detail
- Organized
- Ability to multi-task
- Proficient with Microsoft Office
- Strong Communication skills
- Ability to work independently or in a team
Certification
- Certified Barista Trainer, Starbucks Coffee Canada - 2021
- Partner of The Quarter, Starbucks Coffee Canada - 2021
- First aid, CPR Level C with AED Training - 2021
- Certified Mental Health First aid, - 2022
Timeline
Team Member
Tim Hortons
11.2022 - Current
Co-Op Student
Niagara Detention Centre
09.2021 - 11.2021
Barista
Starbucks
02.2020 - 09.2022
Niagara College
Diploma from Community And Justice Services
Mohawk College
Certificate from Office Administration General
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