Kiahna Barthe
Niagara Falls,ON
Summary
Dynamic customer service representative with extensive industry experience and a proven ability to foster strong client relationships. Recognized for a positive attitude and teamwork, consistently achieving high customer satisfaction rates. Strong commitment to enhancing company performance through effective communication and collaboration. Passionate about cultivating partnerships and driving business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member/Supervisor
Score Pizza
Niagara Falls , Ontario
2024.10 - 2024.12
- Ensured cleanliness and proper setup of restrooms, dining areas, and serving areas.
- Adhered to strict sanitary standards for restaurant upkeep.
- Resolved guest issues promptly to enhance dining experience.
- Monitored kitchen and service zones to identify items needing cleaning or restocking.
- Modified temperature settings to ensure consistent performance of pizza ovens.
- Optimized inventory levels by regularly replenishing refrigerated storage.
- Oversaw pizza oven usage, ensuring timely and accurate cooking of pizzas.
Environmental Services Housekeeper
Niagara Region - The Meadows of Dorchester
Niagara Falls, Ontario
2024.07 - 2024.11
- Maintained inventory by continuously updating linen closets with new linens.
- Prepared cleaning mixtures by blending water with detergents and acids.
- Resolved routine maintenance concerns, referring serious conditions to supervisors for technician intervention.
- Ensured thorough cleaning and sanitization of patient rooms and surrounding areas adhering to set protocols.
- Utilized various cleaning agents to maintain clear windows, glass partitions, and mirrors.
- Ensured all furniture and fixtures were free of dust.
Dietary Aide
Chippawa Creek at Bella care residence
Niagara Falls, Canada
2023.11 - 2024.02
- Stocked supplies in dining areas as needed
- Assisted with preparation of snacks and other light meals
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops
- Ensured that all food was prepared according to established health standards
- Observed special diets prescribed by physicians or nutritionists
- Set up trays for residents upon request
Co-op Student
Niagara Detention Centre
Thorold, Canada
2021.09 - 2021.11
- Managed schoolwork concurrently with extracurricular engagements, enhancing relationships.
- Supervised routine tasks to pinpoint and handle improper behaviour, misconduct, or signs of discord.
- Supervised guest entry, logged procedural activities and finalized attendance documentation.
- Monitored and ensured security through periodic checks.
- Observed correctional officers' work and routines.
Education
Diploma - Community And Justice Services
Niagara College
Welland, ON2022-04
Certificate - Office Administration - General
Mohawk College of Applied Arts And Technology
Hamilton, ON2020-04
Skills
- Business administration
- Continuous Process Enhancement
- Attention to detail
- Customer service
- Goal oriented
- Organized
- Non-violent intervention
- First aid and CPR certified
- Database entry
- Telephone reception
Certification
Smart serve
Food handlers
mental health first aid
mask fit
first aid and CPR C with AED
Timeline
Team Member/Supervisor
Score Pizza
2024.10 - 2024.12
Environmental Services Housekeeper
Niagara Region - The Meadows of Dorchester
2024.07 - 2024.11
Dietary Aide
Chippawa Creek at Bella care residence
2023.11 - 2024.02
Co-op Student
Niagara Detention Centre
2021.09 - 2021.11
Diploma - Community And Justice Services
Niagara College
Certificate - Office Administration - General
Mohawk College of Applied Arts And Technology