KIA WALTERS
Ajax,Canada
Summary
To gain employment in the position available to further build upon each of my customers service skills. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Rep / Sales Associate
Rogers
Ajax, Canada
09.2021
- Answer all calls that come into the cue by greeting customers respectfully and assisting them at every step of the way
- Upgraded, Changed, Corrected customers phone plans
- Offered tv package deals to customers
- Pitched special offers to customers on newest deals and products
- Listen to customers, analyze their needs and offer adapted solutions
- Identified customers needs and upsold them to higher value products as often as possible
- Tackle any assigned tasks, while continuing to work at a fast pace
- Helping customers with any questions and inquiry
- Able to Persuade Customers
- Piched and sold iPhones, iPads, Apple watches to existing customers and new customers
- Created rogers accounts for new customers
- Sending out Roger technicians to customers homes to help set up tv, Internet, security system, security camera etc.
Sales Associate
McDonald's
Ajax
01.2018 - 01.2019
- Greeting guests, taking customers orders and processing payments at cash register
- Communicate with customers in a fast and friendly manner
- Preparing food, drinks, building happy meal boxes, packing toys in happy meal boxes
- Managing delivery and mobile orders
- Taking Customers Orders in drive-thru, packing customers order up correctly
- Stock/Restock products in the right areas
- Cleaning, sweeping, mopping work area
- Tackle any assigned tasks, while continuing to work at a fast pace
- Helping customers with any questions and inquiry
- Handle money transactions and issue receipts.
Education
Highschool Diploma -
Ajax Highschool
Ajax, ON06.2019
Skills
- Critical Thinking
- Call center experience
- Problem Resolution
- Data Entry
- Payment Processing
- Complaint Handling
- Prioritization
- Data Collection
- Product Sales
- Product and service solutions
- Product Promotion
Skills
- Flexible, able to work various shifts as needed
- Multi-tasking skills,communicating with customers while providing service, able to complete more than one task at a time.
- Possess strong Leadership skills, Reliable, Punctual, individual that can be depended on.
- Strongly Independent individual with Cheerful and Positive energy
- Patient and understanding with difficult customers.
- Social with customers, using good communication and problem solving skills.
- Able to stand on feet for long periods of time and work 8 hour shifts.
Timeline
Customer Service Rep / Sales Associate
Rogers
09.2021
Sales Associate
McDonald's
01.2018 - 01.2019
Highschool Diploma -
Ajax Highschool