Kia Vang
Sacramento
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dental Office Receptionist
Perfect Smile Dental
2023.05 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Uber Eats
Delivery Drivers
2022.10 - Current
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Planned and executed efficient routes to optimize time and fuel costs.
- Delivered customer orders to homes and places of business within established time frames.
- Carried food in insulated bags to maintain hot or cold temperature.
- Delivered fresh food to customers across local area.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Education
Some College (No Degree) -
College of The Redwoods
Eureka, CAPhlebotomy Technician
Phlebotomy Training Specialists
Sacramento, CA09.2023
High School Diploma -
Zoe Barnum High School
Eureka, CA06.2021
Skills
- Customer Service
- Flexible Schedule
- Payment Collection
- Professional Appearance
- Time Management
- Excellent Communication
- Quick Learner
- Dental Knowledge
- Incoming Call Reception
- Greeting Visitors
- Reminder Calls
- Appointment Scheduling
- Verbal and Written Communication
- HIPAA Compliance
- Paperwork Processing
- Patient Care
- Team Collaboration
Certification
- Certified Phlebotomy Technician (CPT 1), Phlebotomy Training Specialists - 10/2023
Timeline
Dental Office Receptionist
Perfect Smile Dental
2023.05 - Current
Uber Eats
Delivery Drivers
2022.10 - Current
Some College (No Degree) -
College of The Redwoods
Phlebotomy Technician
Phlebotomy Training Specialists
High School Diploma -
Zoe Barnum High School
- Certified Phlebotomy Technician (CPT 1), Phlebotomy Training Specialists - 10/2023
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