KIA MOMENGHALIBAF
Richmond Hill,ON
Summary
Dynamic and results-oriented professional with proven expertise in customer service and sales, honed at Caspian Auto Parts and Laurier Optical. Excelled in building customer loyalty through exceptional service, leveraging teamwork, and problem-solving skills. Increased sales with in-depth product knowledge and excellent people skills, ensuring customer satisfaction and retention.
Overview
18
18
years of professional experience
Work History
Sales Associate
Caspian Auto Parts
01.2011 - 08.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Solved customer challenges by offering relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
Optician
Laurier Optical
01.2007 - 10.2010
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Education
Certificate - MORTGAGE AGENT LEVEL ONE
REMIC
Toronto, ON09-2024
Diploma - Opticianry
BC Collage Optics
Vancouver08-2007
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Sales expertise
- Excellent people skills
- Multi-tasking strength
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Sales Associate
Caspian Auto Parts
01.2011 - 08.2024
Optician
Laurier Optical
01.2007 - 10.2010
Certificate - MORTGAGE AGENT LEVEL ONE
REMIC
Diploma - Opticianry
BC Collage Optics
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