Kia Hartmier
Edmonton,Canada
Summary
Extremely motivated with an eye for detail and organization.
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Keyholder Budtender
Cannabis Discounter, Heritage
11.2021 - 03.2025
- Supervised daily store operations ensuring compliance with company policies and regulations.
- Trained and mentored junior staff on customer service best practices and product knowledge.
- Managed inventory levels, facilitating timely restocking of products and accessories.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
Salesperson
Earth Use, Farmer’s Market
06.2020 - 10.2021
- Helped run the Farmer’s market booth
- Create salves and tinctures to sell at the booth.
- Developed strong customer relationships to enhance loyalty and repeat business.
- Demonstrated product knowledge to effectively address customer inquiries and concerns.
- Organized merchandise displays to optimize visibility and promote sales.
- Assisted in inventory management, ensuring accurate stock levels and availability of products.
Cashier
Tim Hortons, West Edmonton Mall
06.2012 - 03.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on company policies, procedures, and best practices in customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated positive experience, greeted customers warmly upon entry.
Education
High School Diploma -
Saint Joseph
Edmonton01.2013
Skills
- Customer service excellence
- Consistent punctuality
- Proficient in time management
- Effective problem resolution
- Responsive to new challenges
- Efficient learner
- Proficient in working within teams
- Independent task management
- Resourceful problem solver
- Proficient in upselling
- Commitment to continuous product education
- Cash handling accuracy
- Multitasking and prioritizing
- Inventory and stocking
- Merchandise promotion and display
- Cycle counts and audits
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Keyholder Budtender
Cannabis Discounter, Heritage
11.2021 - 03.2025
Salesperson
Earth Use, Farmer’s Market
06.2020 - 10.2021
Cashier
Tim Hortons, West Edmonton Mall
06.2012 - 03.2020
High School Diploma -
Saint Joseph
AWARDS
National poetry contest Awarded first place and was featured in a poetry book, Student Leadership award Awarded for being a great influence among fellow peers