Khyley Patterson
London,Canada
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. I specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Budtender
Benkz Budz
London, Canada
10.2023 - Current
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Assisted customers in selecting the best products for their needs.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Improved office organization by developing filing system and customer database protocols.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Telephone Sales Representative
OTC
London, Canada
04.2017 - 10.2023
- During this job I have made outbound calls across Canada in relation to auto upgrades and appointments, this has been a commission involved job, In which I have been on call from home.
- Maintained positive working relationship with fellow staff and management.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Set specific goals for projects to measure progress and evaluate end results.
- Participated in team meetings to discuss strategies for meeting sales targets.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Followed up on sales leads through outbound calling.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
Business Specialist
Convergys
London, Canada
02.2016 - 03.2017
- Handling Rogers business calls, working with computers, telecommunications, inbound call centre, sales approaches, problem solving
- Researched potential partnerships with other companies to expand product lines or services offered.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided support to sales teams by creating marketing materials, writing proposals, and responding to customer inquiries.
- Spoke with business customers and presented payment card offerings to help businesses streamline expense management and improve cash flow.
Cashier/Sales Associate
Bargain Shop
Forest, Canada
08.2013 - 01.2015
- Responsibilities Stock, cashier service, customer service, sales encouragement
- Ive acquired better time management skills and have become more job orientated and organized, as we'll as providing wonderful customer service, in my time of working at The Bargain Shop I had gained regular customers who recognized me, and praised my service, which was extremely rewarding.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Sales Associate
Jiggys
Grand Bend, Canada
06.2012 - 08.2013
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized stockroom shelves according to size, color or style.
- Handled returns and exchanges according to company policies.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Graduated -
North Lambton Secondary School
Forest, ON01.2014
Skills
- Product knowledge
- Inventory management
- Special orders
- Sales techniques
- Visual merchandising
- Cash handling
- Customer service
- Time management
- Team collaboration
- Problem solving
- Marketing support
- Conflict resolution
- Professionalism
- Record keeping
- Written communication
Languages
English, Advanced
References
References available upon request.
Timeline
Budtender
Benkz Budz
10.2023 - Current
Telephone Sales Representative
OTC
04.2017 - 10.2023
Business Specialist
Convergys
02.2016 - 03.2017
Cashier/Sales Associate
Bargain Shop
08.2013 - 01.2015
Sales Associate
Jiggys
06.2012 - 08.2013
Graduated -
North Lambton Secondary School