Khyati Gautam Soni
Toronto,ON
Summary
Business Analyst with 2 years of experience in Business strategis, business improvement and be part in innovation, influencing communication skill with stakeholders.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst Intern
Cambrian College
Greater Sudbury, Ontario
05.2023 - 06.2023
- During the final semester of my I.T. Business Analysis program, I participated in a group project organized by my college.
- I applied the knowledge and skills acquired during the first and second semesters of the course.
- My role was gathering requirements and preparing documentation to provide detailed information to stakeholders and holding meetings with them.
- I also gained hands-on experience with the Trisotech tool, creating various diagrams to monitor performance indicators and react to patterns depicted.
- Overall, working on the "Ice Allocation System" live project in Sudbury was a valuable experience.
Inbound Customer Service Representative
Concentrix
11.2021 - 08.2022
- Worked as an Invoice Customer Service Advisor involved resolving customers' day-to-day credit card issues.
- I participated in meetings with team managers and held bi-monthly progress report meetings with project managers.
- Through effective communication with on-call clients, I developed strategic analytical thinking and problem-solving skills, handling issues calmly.
- I gained hands-on experience in management skill, teamwork, meeting deadlines, and daily maintaining clients' bank account details and their related facing issues before assisting them.
- Also, by working in the banking industry was not only a marvelous experience, but certainly learned managing multiple clients’ issues.
Business Analyst
Barclays
01.2020 - 09.2021
- Collect, gather project requirements for business strategies, prepare documentation in Agile based Methodologies as well as worked on waterfall methodologies
- Developing Stakeholder Plan, conducted meetings with project stakeholder for documentation
- Held meetings with project manager to report about client communication and issues facing by them to find solutions
- Gained good knowledge and hands-on experience on Trisotech tools, and Power BI
- Monitored recruitment metrics and KPIs, providing support to strategic decision-making.
Education
Post-Graduation - Project Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04-2024
Post-Graduation - IT Business Analysis
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06-2023
Bachelor - Computer Engineering
Neotech Institute of Technology
Gujarat, India06-2019
Skills
- Data Analysis
- Agile Software Development
- Project requirements,
- Business Analysis,
- Waterfall lifecycle process, and Agile Methodologies,
- Good knowledge of Scrum, Scrum master and scrum methodologies,
- Business Process Mapping,
- Stakeholder Requirements,
- Business Process,
- project management Skill
Soft Skills:
- Analytical Thinking, Communication, Problem-Solving,
- Time Management and detail-oriented, and optimistic,
- Quickly adapt changing environment of company
- Keen to proactively participate in organizational growth by resolving issues of clients and learn new skills
Certification
- Certified First Aid, CPR and AED by Red Cross Society
Timeline
Business Analyst Intern
Cambrian College
05.2023 - 06.2023
Inbound Customer Service Representative
Concentrix
11.2021 - 08.2022
Business Analyst
Barclays
01.2020 - 09.2021
Post-Graduation - Project Management
Cambrian College of Applied Arts And Technology
Post-Graduation - IT Business Analysis
Cambrian College of Applied Arts And Technology
Bachelor - Computer Engineering
Neotech Institute of Technology
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