Khwab Chadha
North Vancouver
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Governance and Control Analyst
TD Canada Trust
Vancouver
05.2025 - Current
- Provide business governance and control related research, evaluation, testing / assessment, reporting, review of business performance/ processes/ initiatives, operational and / or analytical support.
- Contribute to assigned activities and processes.
- Exercise discretion in managing correspondence, information and all matters of confidentiality.
- Be knowledgeable of practices, procedures, and trends within area of responsibility.
- Support team by regularly enhancing knowledge / expertise in own area and participate in knowledge transfer.
Manager of Customer Experience
TD Canada Trust
Vancouver
03.2022 - 04.2025
- Achieved customer satisfaction by consistently exceeding LEI targets since joining the branch, with a current LEI of 82.48 (+2.08 above district goal)
- Resolved customer complaints at first-level escalation, ensuring timely and effective solutions while maintaining high levels of customer satisfaction.
- Achieved an Annual Operational Excellence (OpX) score of 95, with Non-Credit Loss (NCL) pacing at 177%.
- Consistently delivered strong performance, meeting or exceeding expectations for CSSC results.
- Awarded 8 consecutive Julie's Aces for exceptional performance in developing colleagues and supporting their career growth.
Personal Banking Associate
TD Canada Trust
West Vancouver
07.2019 - 02.2022
Customer Experience Associate
TD Canada Trust
North Vancouver
04.2018 - 07.2020
Mentorship
Capilano University
01.2018 - 01.2020
- Engaged in the mentorship of new international students, providing guidance on their academic journey and assisting them with any additional requirements
- Boosted social skills of individuals under care by facilitating outings.
Education
Bachelor of Business Administration - HR & Marketing
Capilano University
North Vancouver, BCSkills
- Operational efficiency
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Data analysis
- Problem solving
- Analytical thinking
Volunteer Experience
Mentorship, Capilano University, 01/18, 01/20, Engaged in the mentorship of new international students, providing guidance on their academic journey and assisting them with any additional requirements., Boosted social skills of individuals under care by facilitating outings.
Timeline
Governance and Control Analyst
TD Canada Trust
05.2025 - Current
Manager of Customer Experience
TD Canada Trust
03.2022 - 04.2025
Personal Banking Associate
TD Canada Trust
07.2019 - 02.2022
Customer Experience Associate
TD Canada Trust
04.2018 - 07.2020
Mentorship
Capilano University
01.2018 - 01.2020
Bachelor of Business Administration - HR & Marketing
Capilano University