Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Khushwant Kaur

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Health Unit Aide

Nova Scotia Health Authority
08.2023 - 02.2024
  • Enhanced patient satisfaction by providing compassionate care and efficiently addressing their needs.
  • Assisted nurses with daily tasks, resulting in increased efficiency and improved quality of patient care.
  • Maintained a clean and sanitary environment for patients, contributing to a positive healthcare experience.
  • Collaborated with healthcare professionals to provide optimal care for patients and ensure their wellbeing.
  • Provided emotional support to patients and families, fostering a trusting relationship during their hospital stay.
  • Performed routine checks on patients'' vital signs, ensuring prompt attention to any health concerns or changes in condition.
  • Managed inventory and restocked supplies as needed, maintaining an organized work environment for all healthcare professionals within the unit.
  • Safeguarded patient privacy by adhering to strict confidentiality policies when handling sensitive information or discussing cases among colleagues.
  • Processed lab specimens following proper protocol, ensuring accurate test results for timely diagnosis and treatment planning.
  • Educated patients about procedures, medications, and self-care techniques as directed by supervising clinicians, empowering them with knowledge about their own health conditions.
  • Assisted in wound care management by cleaning wounds regularly according to prescribed procedures, reducing the risk of infection.
  • Demonstrated adaptability by quickly learning new procedures and protocols as required in response to changing healthcare environments or patient needs.
  • Participated in ongoing professional development opportunities to maintain knowledge and skills relevant to the health unit aide role.

Unit Clerk

Nova Scotia Health Authority
08.2023 - 02.2024
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
  • Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
  • Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
  • Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Processed invoices related to patient care costs such as lab work or medications.
  • Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
  • Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
  • Acted as liaison between patients and family members and healthcare providers.
  • Performed data entry into an electronic health record system.
  • Provided support to physicians and nursing staff with administrative tasks.
  • Communicated with patients with compassion while keeping medical information private.
  • Arranged hospital admissions for patients as required.

Food & Nutrition's

Nova Scotia Health Authority
02.2023 - 01.2024
  • Prepared meals for patients according to their individualized nutrition plans and dietary restrictions.
  • Assisted in the development of menus that met nutritional requirements of patients with special diets.
  • Monitored food inventory levels and ordered supplies as needed.
  • Maintained sanitary conditions in kitchen area by following established safety procedures.
  • Performed quality assurance checks on prepared foods to ensure compliance with standards.
  • Reviewed patient records to determine appropriate meal plans based on diet orders from healthcare staff.
  • Developed creative ideas for menu planning that incorporated seasonal ingredients.
  • Reviewed patient food allergies, calculated diet and restricted food choices from menu.
  • Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
  • Delivered food to 25 patients and asked if meal met dietary needs.

Security Guard

Paladin Security
09.2022 - 01.2023
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.

Front Desk Cashier

Needs Convenience
04.2022 - 12.2022
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Helped customers complete purchases, locate items and join reward programs.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Processed credit card, EBT and gift certificate payments with electronic computer system.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and responded to requests for information.
  • Operated register system to process new purchases, item returns and merchandise exchanges.

Team Supervisor

Tim hortons
10.2020 - 03.2022
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
  • Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
  • Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Partnered with manager to train and develop team member skillsets and competencies.
  • Coordinated weekly meetings for internal and external groups.
  • Assisted with new hire processing and existing training programs.

Customer Service Representative

TD Bank
11.2020 - 12.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

International Student Ambassador Volunteer

Algonquin College
05.2019 - 08.2020
  • working in a team to organize fun events for the students.
  • Worked in a fun pillar team of 10-12 members to organize fun activities and events for 14 campuses.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Helped program leadership with planning and fundraising responsibilities.
  • Responded to questions from customers and community members.
  • Used strong interpersonal communication skills to convey information to others.
  • Helped program leaders with administrative support duties.

Co-Leader, Supervisor and Social Media Influencer

of Intehaan
01.2018 - 11.2019
  • co-leader, supervised and social media influencer for a group which aimed at equality, equity, donations and awareness drives. Helped and assisted all the team members and managed finances, as well as organized donation campaigns.
  • Created, curated and managed published content for feed and stories across social media channels.
  • Produced relevant product content to reach target customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Collaborated with demonstration team to engage large crowds.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Rang up customers by processing cash and credit payments to complete 5000 sales transactions on average.

Education

Diploma-Office Administration

Algonquin College
Ottawa, ON

Diploma-Accounting/Bookkeeping

Algonquin College
Ottawa, ON

Diploma-Medical Terminology

Algonquin College
Ottawa, ON

Skills

  • STAR & SAP Expert
  • PHS Expert
  • HIPAA Compliance
  • Medical Terminology
  • Documentation Skills
  • Electronic Charting
  • Medical Coding
  • Medical Forms
  • Office administration
  • Bookkeeping
  • Medical Emergency Response
  • Healthcare Team Collaboration
  • Teamwork and Collaboration
  • Data Entry
  • Problem-Solving
  • Heartsaver First Aid (First Aid)
  • Verbal and written communication
  • Computer programming
  • Mail handling
  • Database Management

Certification

  • CPR
  • First Aid

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Health Unit Aide

Nova Scotia Health Authority
08.2023 - 02.2024

Unit Clerk

Nova Scotia Health Authority
08.2023 - 02.2024

Food & Nutrition's

Nova Scotia Health Authority
02.2023 - 01.2024

Security Guard

Paladin Security
09.2022 - 01.2023

Front Desk Cashier

Needs Convenience
04.2022 - 12.2022

Customer Service Representative

TD Bank
11.2020 - 12.2021

Team Supervisor

Tim hortons
10.2020 - 03.2022

International Student Ambassador Volunteer

Algonquin College
05.2019 - 08.2020

Co-Leader, Supervisor and Social Media Influencer

of Intehaan
01.2018 - 11.2019

Diploma-Office Administration

Algonquin College

Diploma-Accounting/Bookkeeping

Algonquin College

Diploma-Medical Terminology

Algonquin College

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Khushwant Kaur