Khushwant Kaur
Swift Current,SK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Office Clerk
Pioneer Co-op
06.2023 - Current
- Interacted with customers by phone or in-person to provide information.
- Provided clerical support by copying, faxing, and filing documents.
- Responded to inquiries from members seeking information regarding their account.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Processing payments via cheque, cash or cards.
- Working on lotto and post-office counter.
- Closing and opening shift reports and balance end of the day sales.
Customer Service Manager
Red Swan Pizza, Swift
09.2019 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Created and reviewed invoices to confirm accuracy.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Leader
Gap Inc
08.2018 - 05.2019
- Train order pickers and packers with efficient method
- Upheld quality standards by monitoring and correcting work and review the performance of team
- Continuously recommended operational improvements to enhance quality, improve production times and reduce costs
- Read diagrams and schematic drawings to determine work procedures.
- Confirmed confidential budget reports remained up-to-date for manager.
- Identified team weak points and implemented corrective actions to resolve concerns.
Customer Service Representative
China palace
08.2017 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Consulted with customers to resolve service and billing issues
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Diploma - Computer And Information Systems
St. Clair College of Applied Arts And Technology
Windsor, ON04.2018
High School -
S.G.R.R. Sen. Sec. School
Punjab, India03.2016
Skills
- Staff Management
- Corporate Social Responsibility
- Scheduling and Coordinating
- Greet Guests
- Managing Employee Relations
- Customer Service
- Types 28 WPM
- Cash Handling
- POS Systems
- Microsoft Word
- Microsoft Excel
- Credit Card Payment Processing
- Typing Proficiency
- POS Systems Expertise
Timeline
Office Clerk
Pioneer Co-op
06.2023 - Current
Customer Service Manager
Red Swan Pizza, Swift
09.2019 - 06.2023
Leader
Gap Inc
08.2018 - 05.2019
Customer Service Representative
China palace
08.2017 - 07.2018
Diploma - Computer And Information Systems
St. Clair College of Applied Arts And Technology
High School -
S.G.R.R. Sen. Sec. School
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