Khushvir Kaur
Surrey
Summary
Proven administrative expert from Bright Future Driving School, adept in Microsoft Suite and customer relations, streamlined invoice procedures and enhanced business performance. Trained staff and resolved customer complaints at Mikel, boosting sales and loyalty. Skilled in data entry and critical thinking, achieving efficient office administration and client satisfaction.
Overview
3
3
years of professional experience
Work History
Admin Assistant
Bright Future Driving School
02.2023 - 11.2024
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Prepared Key Performance Indicators ( KPI ) and sales reports to monitor and enhance business performance.
Barista
Mikel
04.2022 - 12.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Diploma - Business
Niagara College
Welland09-2024
Skills
- Customer service
- Data entry
- Computer skills
- Microsoft Suite
- Scheduling
- Excel spreadsheets
- Documentation and File organization
- Administrative support
- Safe food handling
- Beverage preparation
- Hospitality service expertise
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Greek
Full Professional
French
Limited Working
Timeline
Admin Assistant
Bright Future Driving School
02.2023 - 11.2024
Barista
Mikel
04.2022 - 12.2022
Diploma - Business
Niagara College
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