Khushveer Kaur
Edmonton,Canada
Summary
Dynamic leader with over 7 years at McDonald's, enhancing guest experiences and elevating team performance. Excelled in digital marketing, boosting profits through meticulous sales audits. Skilled in conflict resolution and employee training, demonstrating adaptability and teamwork. Proficient in Microsoft Excel and adept at guest relations, consistently achieving operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Experience Manager (Department Manager)
McDonald's
Surrey, British Columbia
09.2022 - 02.2025
- Worked on digital marketing
- Handle guest complaints
- Increased profit by auditing sales reports
- Establish standards for personal performance and customer service
- Train employees on upselling
- Supervise staff and monitor store environment
- Maintained department records and updated files with current employees information
- 3+ years of McDonald's guest experience, Department Manager, assisting guests in solving their problems.
- Elevating the guest experience.
- I offer strong communication skills, organizational skills, planning, conflict resolution skills, and the ability to work well with people.
- I worked in a fast-paced environment, and I have the ability to work under pressure as well.
- Working on promotion.
- Provided guidance, support, and coaching to team members in order to improve their customer service skills.
- Analyzed customer data to determine trends and opportunities for improved customer satisfaction.
- Monitored the performance of team members to ensure they are meeting customer service standards.
- Reviewed completed work to verify consistency, quality, and conformance.
Shift Manager
McDonald's
Brampton, ON
02.2021 - 04.2022
- I worked as a shift manager for almost 4 years
- Coordinate all restaurant platforms to deliver QSC and the Guest experience
- Delivering safe food in a safe and secure environment for Crew and Guests
- Utilizing data to plan and lead effective shifts
- Understanding restaurant conditions to inform effective decision-making and adapt to guest demand
- Optimize the team to maintain shift balance and be ready at all times
- Optimizing and providing supervision to the team to ensure shift balance and readiness at all times
- Delivering an exceptional guest
Cashier
McDonald's
North Vancouver, British Columbia
10.2018 - 01.2021
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to place order
- Managed returns and exchanges in accordance with company policies and procedures.
- Maintained work area and kept cash drawer organized.
- Help with delivering food to guests.
- Clean the guest setting area.
- Assisting guest with Digital app
Receptionist
G4SEVEN IMMIGRATION
Sangrur, Punjab
04.2016 - 04.2017
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted visitors and provided them with assistance.
- Answered and directed incoming calls
Education
DIPLOMA - Accounting & Payrolls Administration, Business Fundamentals
Vancouver Career College, Surrey Campus
01.2026
Association of Arts -
Alexander College, Burnaby Campus
01.2022
Grade 12 -
S.D Senior Secondary School
PunjabSkills
- Trust-worthy
- Reliable
- Dependable
- Time management
- Determined
- Motivated
- Goal oriented
- Teamwork
- Adaptability
- Computer experience
- Word
- Excel
- Internet
- Microsoft Excel
- Customer service
- Employee training
- Brand representation
- Guest relations expertise
- Sales and upselling
- Guest conflict resolution
Certification
- Class 7 driving license
- Basics of computer
- First aid
- Food Safe Certificate
- Certificate Of Appreciation (Marine Drive McDonald's)
Languages
- English
- Punjabi
- Hindi
Timeline
Guest Experience Manager (Department Manager)
McDonald's
09.2022 - 02.2025
Shift Manager
McDonald's
02.2021 - 04.2022
Cashier
McDonald's
10.2018 - 01.2021
Receptionist
G4SEVEN IMMIGRATION
04.2016 - 04.2017
DIPLOMA - Accounting & Payrolls Administration, Business Fundamentals
Vancouver Career College, Surrey Campus
Association of Arts -
Alexander College, Burnaby Campus
Grade 12 -
S.D Senior Secondary School